Customer Feedback

How do we strive to create “history making” customer service…?

Simple, Convergence Networks listens to its clients.

Convergence Networks surveys at random the 3500+ individual end-users who call our company month in and month out. In this survey we ask our clients’ employees to rate our staff on a scale of 1 to 5 (5 being perfect) in the following categories:

As of May 31st, 2009, our combined average for the year was 98.12%, with over 3612 surveys returned. Convergence Networks takes pride in the fact that over 94% of our daily returned surveys reflect a perfect 5 out of 5 score across all categories.

In addition to our clients giving a numeric rating, they also have the option to provide written feedback in a comment field. This additional feedback is often the most useful, as it helps to highlight what is most important to that individual. It offers us insight into areas that need further improvement as well as ways we were successful or even exceeded expectations. How we analyze and use this data is where “history making” customer service truly emerges.

We take our client’s feedback very seriously. Every employee in our company receives an electronic copy of the surveys that are returned within moments of completion. These surveys are then reviewed and discussed every morning with our entire staff in an effort to adjust and improve our services wherever possible. Our goal: 100% of our surveys are 5 out of 5.

For three years we have solicited clients’ thoughtful responses, behind the scenes, and observed a steady overall climb of success. Their continued positive comments make us so proud of our “history making” service skills that we are now publishing highlights from current surveys online. It is our pleasure to share with you some customer responses selected from surveys returned. 

Resolved Date: 7/3/2010 1:00 Ticket 77093 Incident/Request: Need to set up wireless access
Comment: Every time I call for help the analyst is more than knowledgeable and the issue is resolved quickly and efficiently.  I am so happy St. Joe’s had this computer assistance as it leaves people feeling confident that problems will be resolved and computer questions will be answered.
  Meaghan
Resolved Date: 7/2/2010 1:00 Ticket 76865 Incident/Request: Transfer old sales manager email access and files to new sales manager.
Comment: Rich was extremely helpful and had a great attitude.
  Brittain
Resolved Date: 7/2/2010 1:00 Ticket 76920 Incident/Request: Donna had questions re: iPhone Setup.
Comment: Jeff was understanding of my skill level and helped me to accomplish something on my own while still making it clear he was there to help if I could not do it.  Customer service is more than fixing a problem.  It also includes personal relationships.
  Donna
Resolved Date: 7/2/2010 1:00 Ticket 76912 Incident/Request: MALWARE: Elisabeth is infected with AV Security Suite possibly others
Comment: Prompt response, quick and effective analysis and solution.
  Elisabeth
Resolved Date: 7/1/2010 1:00 Ticket 76224 Incident/Request: Roxanne Cornell’s computer is Windows 2000 and has only 0.25 GB RAM – very slow.
Comment: Tony and Greg have been very, very helpful!!!!
  Roxanne
Resolved Date: 6/30/2010 1:00 Ticket 76244 Incident/Request: Brad’s boss is not receiving emails on his phone.
Comment: Ray’s the man!
  Brad
Resolved Date: 6/26/2010 0:59 Ticket 75893 Incident/Request: Email pw reset
Comment: Thanks for all the help with my issue!!
Please keep up the great service!!!
  Randy
Resolved Date: 6/25/2010 1:00 Ticket 75792 Incident/Request: Lori’s PC does not recover from sleep mode.
Comment: It was a simple fix and didn’t take long. I like that someone answers the phone and can help right then. Thanks
  Lori
Resolved Date: 6/25/2010 1:00 Ticket 75226 Incident/Request: Pich’s laptop keyboard is broken. 8 i k  keys broken. Dell warranty replace.
Comment: I am very satisfied with EVERYTHING, especially his problem solver skills. I don’t know how he could think of it.  After trying a couple things he just came out with “May be the keyboard?”  And that’s it…all broken pieces came together right there.  He was also very nice and calm while listening to my frustrations.  I used to say Jon was Qui-gon…I think Tony can join the Jedi knight now.
Thank you Tony & everyone in Alpha.
Special thanks to EPasti on getting me on the CSI list. THANKS!!
  Pich
Resolved Date: 6/24/2010 1:00 Ticket 75666 Incident/Request: Set up Karen on WS22293
Comment: I always appreciate the help I get!
  Karen
Resolved Date: 6/20/2010 1:00 Ticket 74851 Incident/Request: Need to be set up on Laptop -  devlap2 – as the current laptop she was using died.
Comment: Excellent service!  Both techs I worked with were great.  They took care of my needs in a very timely and courteous manner. 
  Beth
Resolved Date: 6/19/2010 1:00 Ticket 74828 Incident/Request: Add Principal-Sales Public Folder Contacts to Outlook Address Book
Comment: The service was done quickly and I was back to work in a short amount of time.
  Lisa
Resolved Date: 6/17/2010 7:00 Ticket 72014 Incident/Request: Comcast/Integra/Qwest invoice review – Meet on-site to qualify Comcast service.
Comment: Ryan is great. He’s been very proactive and helpful in this process. Thank you!
  Heather Rose
Resolved Date: 6/17/2010 1:00 Ticket 74379 Incident/Request: Laptop unable to open outlook IE slow.
Comment: explanations were put in terms ‘I’ could understand.
  Jim
Resolved Date: 6/16/2010 1:00 Ticket 73787 Incident/Request: Setting the default printer to fax
Comment:It was a simple task and took no time at all to change over.  Technician was very efficient and pleasant.  Thank you.
  Diane
Resolved Date: 6/16/2010 1:00 Ticket 72406 Incident/Request: user: scottn-Problems with Outlook on TERM01
Comment: outstanding,  quick and very easy to communicate with.
  Scott
Resolved Date: 6/13/2010 4:00 Ticket 70713 Incident/Request: Provide report of how many BES users vs. BIS users.
Comment: You guys rock!
  Steve
Resolved Date: 6/12/2010 1:00 Ticket 93592 Incident/Request: New User Request – Lisa
Comment: Love how my team just knows exactly what I need. They are the best.
  Robin

 

Resolved Date: 6/11/2010 1:00 Ticket 73702 Incident/Request: Excel file is stuck in read-only mode
Comment: My analyst was very helpful and also friendly.  It’s always a pleasure doing business with your company.
  Debra
Resolved Date: 6/11/2010 1:00 Ticket 73671 Incident/Request: Cindy gets Adobe Acrobat 8 Pro reinstallation popup when she right-clicks My Computer
Comment: Tony did an AWESOME job!
  Cindy
Resolved Date: 6/4/2010 1:01 Ticket 72568 Incident/Request: Access to the Human Resources mailbox
Comment: Nick was like a freakin’ phantom!  I e-mailed in my request, went to lunch, came back and it was taken care of.  Sweet!  Can you get my son to do his homework??
  Kathy
Resolved Date: 6/4/2010 1:00 Ticket 72609 Incident/Request: MALWARE: Leah infected with malware (Antispyware)
Comment: Thank you for your help!  You saved us!
  Leah
Resolved Date: 5/6/2010 1:01 Ticket 68206 Incident/Request: PDF Creator issue on pdxws33
Comment: Dylan was great.  Very helpful, personable and friendly.
  Trevor
Resolved Date: 5/7/2010 1:02 Ticket 68352 Incident/Request: Emails are bouncing
Comment: perfect help  I LOVE MY TEAM!!!!!!!!!!
  Robin
Resolved Date: 5/12/2010 1:01 Ticket 68474 Incident/Request: Reprogram Firewall for New Internet Circuit
Comment: You guys are always awesome.
  Donald
Resolved Date: 5/14/2010 1:02 Ticket 69560 Incident/Request: Christopher can’t open PDFs that use Chinese fonts
Comment: A++++++++++++++++++++++++++++++++++++++
  Christopher
Resolved Date: 5/17/2010 17:11 Ticket 69757 Incident/Request: Request: Jack O’Connor would like to receive engineering drawing files ASAP
Comment: Tony was great. Everything went so well it was like not having an issue at all. Thank You Tony J.
  Jack
Resolved Date: 5/17/2010 17:12  Ticket 69862 Incident/Request: Tracy has questions about disabled computers in Active Directory
Comment: Fast and courteous.
  Tracy
Resolved Date: 5/17/2010 17:25 Ticket 69848 Incident/Request: GBC
Comment: POD Charlie is the bomb digity!!!
  Sara
Resolved Date: 5/19/2010 1:00 Ticket 70276 Incident/Request: Custsvr printer not printing
Comment: Very fast and efficient.
  Robin
Resolved Date: 5/19/2010 1:01 Ticket 69623 Incident/Request: Emails are going to the junk folder
Comment: Ray’s always great.  Give him a raise please.
  Brad
Resolved Date: 5/20/2010 1:02 Ticket 70424 Incident/Request: App install:  Colt needs czar lite installed.
Comment: I like the fact that (Josh I think) listened to what I had to say and did not just brush me off like I was an idiot.
  Colt
Resolved Date: 5/20/2010 1:02 Ticket 70373 Incident/Request: No P: drive access – network drives needed reconnected
Comment: Awesome! So helpful! Especially Dillon!
  Christine
Resolved Date: 5/21/2010 1:01 Ticket 70565 Incident/Request: User cannot access ICM site remotely
Comment: This was a simple mistake on my part (the user) and I panicked and called Convergence.  By simple I mean I forgot to log onto the VPN.  However the Convergence technician instantly recognized my mistake and very professionally and diplomatically pointed out that I forgot to log on to the VPN.  I was actually ashamed that I took up his time.  The point here is that Convergence is always available for us and I appreciate it very much.  Thank you.
  Kathleen
Resolved Date: 5/24/2010 8:18 Ticket 70985 Incident/Request: Outlook add-in error when opening Outlook. AVG add-in.
Comment: They are always very friendly. And fix the problem with no additional problems. Thank you for your wonderful service.
  Brenda
Resolved Date: 5/26/2010 1:01  Ticket 71009 Incident/Request:Deverra Anywhere connections don’t come up right – the wrong connection type was set
Comment: Fixed the problem in no time! Didn’t even have to dig out my laptop – thanks!!
  Beverly
Resolved Date: 5/26/2010 1:01 Ticket 71300 Incident/Request: Request: Configure Outlook on ws22206
Comment: Yes it took less than five minutes to add the missing software that I needed to work with the rest of personnel here. He knew what needed to be done and he was quick in getting it done. Very impressive.
  Lou
Resolved Date: 5/26/2010 1:01 Ticket 71256 Incident/Request: Request for Web Site Statistics
Comment: Team members are always very quick to respond to my requests.
  Penny
Resolved Date: 5/26/2010 1:01 Ticket 71240 Incident/Request: Nobody at that site able to get email
Comment: PERFECT!
  Dayle

 

Resolved Date: 5/28/2010 1:01 Ticket 71239 Incident/Request: Outlook locking up, system locking up and not able to close programs.
Comment: As ALWAYS…Dillon and Curran both treated me respectfully, were/are extremely knowledgeable (always amazes me!) and were able to help me with my problem.  THANK YOU! THANK YOU! THANK YOU!
  Karin
Resolved Date: 5/29/2010 1:00 Ticket 71777 Incident/Request: Computer Locked up after user went to lunch. User called after lunch and needs to access computer.
Comment: Alpha did GREAT!
  Joe
Resolved Date: 5/6/2010 1:01 Ticket 68301 Incident/Request: Malware infection – PDXLT46
Comment: Excellent service as usual!  I really appreciate your help.
  Teresa
Resolved Date: 4/8/2010 1:01 Ticket 64362 Incident/Request: Auction Pay update will not install due to user creds on friends11 PC
Comment: Again the service was quick and efficient.
  Jim
Resolved Date: 4/21/2010 1:01 Ticket 66210 Incident/Request: Mason gets an I/O error when trying to connect to Citrix server
Comment: Always a great attitude. Very knowledgeable and they take care of the problem without delay. Jon and Tony did a great job!
  Mason
Resolved Date: 4/17/2010 1:01 Ticket 65659 Incident/Request: Outlook crashed on user dawnm
Comment: As always thanks for all your help!
  Dawn
Resolved Date: 4/18/2010 1:01 Ticket 65798 Incident/Request: Malware Infection – pdxlt52- eomara
Comment: Dillon did a great job!
  Ed
Resolved Date: 4/18/2010 1:01 Ticket 65823 Incident/Request: Adobe on LHNW-LRC
Comment: Excellent service and assistance.
  Jeanne
Resolved Date: 4/29/2010 1:01 Ticket 67411 Incident/Request: John is getting a temporary profile when logging in.
Comment: Fantastic service as always!
  John
Resolved Date: 4/26/2010 8:49 Ticket 66791 Incident/Request: Robin is getting popups when opening Internet Explorer.
Comment: Great help on this. Took care of the problem within minutes.
  Robin
Resolved Date: 4/22/2010 1:01 Ticket 66543 Incident/Request: Can’t connect to the phone system’s web management GUI – an incomplete URL was used
Comment: Great job.  I appreciate the speedy assistance.
  Julia
Resolved Date: 4/30/2010 1:01 Ticket 67636 Incident/Request: Bruce is unable to access the G drive.
Comment: I have always had good service with your folks.
  Bruce
Resolved Date: 4/10/2010 12:22 Ticket 64732 Incident/Request: Shekinah is unable to access the internet and receive email
Comment: John was great.  He was patient and nice and called back today to follow up.
  Shekinah
Resolved Date: 4/14/2010 1:01 Ticket 65187 Incident/Request: Lenora needs to be forwarded to Danielle.
Comment: Josh is great and very helpful!  I really enjoy working with him.
  Danielle
Resolved Date: 4/10/2010 12:22 Ticket 64653 Incident/Request: Bruce is unable to install wintotal updates.
Comment: Josh was very good.
  Bruce
Resolved Date: 4/29/2010 1:01 Ticket 67409 Incident/Request: Malware on Brent’s laptop – agclt-brent
Comment: Once again Convergence has given me outstanding service.  Hard to rate tech skill because they are way above my league – updated my browser, cleaned up my virus issues and made my Adobe work – all in a very timely manner – Thanks Again Convergence!
  Brent
Resolved Date: 4/7/2010 1:00 Ticket 64203 Incident/Request: Exchange Server Apu unresponsive
Comment: Thanks – you guys came through again!
  John
Resolved Date: 4/7/2010 1:00 Ticket 64094 Incident/Request: wdd-exch.wdd.pdx | event 34113|Application|Error|Backup Exec
Comment: These guys are great problem solvers!
  Susan
Resolved Date: 4/17/2010 1:01 Ticket 65710 Incident/Request: Bobbie called / problems with Devera Anywhere / mbam scan
Comment: Eric Besore was extremely helpful! I really appreciate his knowledge and patience!
  Bobbie
Resolved Date: 4/21/2010 1:01 Ticket 66081 Incident/Request: Lucinda’s phone not working; getting network cable unplugged on PC; no network connection
Comment: Tony had my phone up and working in less than two minutes.  Every experience I have had with Convergence has been very positive.
  Lucinda
Resolved Date: 4/21/2010 1:02 Ticket 66046 Incident/Request: Mike’s laptop has malware on it
Comment: Very helpful! Thanks for the quick service!
  Mike
Resolved Date: 4/15/2010 1:01 Ticket 65425 Incident/Request: Add new user Denise
Comment: Very prompt service. Thank you for coming through.
  Simone
Resolved Date: 4/7/2010 1:00 Ticket 64145 Incident/Request: Chrissy is unable to run any apps on her machine.
Comment: We love Josh here at DSI!  :)
  Chrissy
Resolved Date: 4/16/2010 1:01 Ticket 65480 Incident/Request: Marsha is unable to login to gsm-sap001
Comment: What would I do without all of you guys! You are all so helpful. I appreciate all of you! Thanks!
  Marsha
Resolved Date: 2/5/2010 1:00Ticket 55570 Incident/Request: Kimberly is having Network printer issues
Comment: All fixed – and really fast too.  Thanks!!
  Kimberely

 

Resolved Date: 2/5/2010 1:00 Ticket 55586 Incident/Request: local admin for Sheila on bgi-ws03
Comment: The person that helped me was very nice to work with and took care of my computer issue very professionaly…thanks-Debbie
  Debbie
Resolved Date: 2/13/2010 1:00 Ticket 56732 Incident/Request: Scanning for Brenda
Comment: Eric is the best.
  Brenda
Resolved Date: 2/20/2010 1:00 Ticket 57231 Incident/Request: Jim’s home machine is infected with a virus / BSOD / NOC move to .tsi & install AVG
Comment: All members of the team responded quickly.  The problems were much deeper than originally thought.  Eric Besore went above and beyond the call of duty actually delivering my computer to my home in the evening and getting it back on line.
  Jim
Resolved Date: 2/25/2010 1:00 Ticket 57921 Incident/Request: problems with firefox / network card driver update
Comment: Eric knew exactly what to do to solve the problem. Thank you!
  Travis
Resolved Date: 2/25/2010 1:00 Ticket 58134 Incident/Request: Roxanne is getting AVG errors in her outlook.
Comment: Josh was knowledgeable, friendly and efficient.  He stopped the error message and I was back to working in my Outlook in a very short time.  He took the time to explain the reason for the error message.  I appreciate that.  Thanks Josh!
  Roxanne
Resolved Date: 2/18/2010 1:00 Ticket 56071 Incident/Request: Jan needs access to the VPN
Comment: The team very quickly figured out why my computer was presenting difficulties in getting me connected to the VPN – They were positive, kind and as always let me know from the beginning that they would work to figure it out and make sure the problem was solved.  And as always they were VERY patient with my own lack of knowledge and expertise with my own computer!  Once again a fabulous job thanks thanks thanks!  Jan
  Jan
Resolved Date: 2/24/2010 1:01 Ticket 57976 Incident/Request: Create Folder on the H drive
Comment: Rick was awesome as he always is!
  Jessica
Resolved Date: 2/25/2010 1:01 Ticket 57226 Incident/Request: Replacement UPS Battery
Comment: I liked Ryan’s reply when I told him that the beeping was driving my boss crazy.  He asked if I wanted the beeping sped up or stopped.
  Kathy
Resolved Date: 1/6/2010 1:00 Ticket 49568 Incident/Request: Error message keeps opening.
Comment: As always convergence does a great job in solving our problems with style and humor :)
  sara
Resolved Date: 1/7/2010 1:00 Ticket 49851 Incident/Request: printing issue on portland19
Comment: The technician that helped me on paperwork day was very helpful. A big shout out to the technical team!
  Veverly
Resolved Date: 1/8/2010 1:00 Ticket 48960 Incident/Request: Wireless Internet
Comment: I’ve learned to contact Convergence FIRST when I have a question on phone/internet issues.  Not only did I get the answer I was looking for but a recommendation for a provider that is working out VERY well.  Thanks guys!
  Kathy
Resolved Date: 1/8/2010 1:00 Ticket 49916 Incident/Request: Outlook locked up when trying to send PDF files. Connected Via TERM02
Comment: Always very knowledgeable and friendly!
  Kim
Resolved Date: 1/10/2010 1:00 Ticket 50351 Incident/Request: pdxdc01.wfm.milwaukie  Raid errors
Comment: I love it: they just fix it and know what they are doing.
  Robin
Resolved Date: 1/20/2010 1:00 Ticket 51383 Incident/Request: PDXFILE01 VD 00/0 is now DEGRADED
Comment: Although I couldn’t figure out what this incident was from the description, now that I know I’d say I’m very pleased. All sorts of stuff happened and was taken care of before I even knew about it as I was on vacation. This is the way things are supposed to work!
  Marion
Resolved Date: 1/21/2010 1:00 Ticket 51648 Incident/Request: Print Screens Not showing up in Outlook
Comment: Rick was able to identify the problem before I even finished telling him what the problem was.  Great job – problem resolved.
  Tracy
Resolved Date: 1/22/2010 12:11 Ticket51257 Incident/Request: PDF Converter Issues/Questions
Comment: Couldn’t be happier unless the price goes down.  Thanks.
  Della
Resolved Date: 1/22/2010 12:11 Ticket 51924 Incident/Request: gnp-mheijer email misconfiguration on profile for user
Comment: The technician did my repair very quickly and it worked fully once he was done. No reason for me to call a second time, which was nice but also time effective for me.
  Michael
Resolved Date: 1/24/2010 1:00 Ticket 52292 Incident/Request: "My Pictures" folder slow to open -  Due to Microsoft picture manager.
Comment: I can always count on your guys to figure out my computer issues.
  Julia
Resolved Date: 1/29/2010 1:00 Ticket 53811 Incident/Request: malware- smarrs- pdxws21
Comment: The analyst that helped me was Dillon and he was great.  He was very reassuring, helpful, kind and patient with me.  He is the most helpful and the nicest analyst that I have dealt with.  I can’t stress how wonderful it was to work with him.  Thanks again Dillon!!
  Shannon
Resolved Date: 1/30/2010 1:01 Ticket 54190 Incident/Request: Install Office 2007 Compatability Pack on azalea.sap.providence
Comment: Perfect as always!
  Dayle
Resolved Date: 2/26/2010 1:00 Ticket 58329 Incident/Request: AD user cleanup and verification.
Comment: Dillon was so fast that he was done before I explained everything that needed done.  He is really getting to know our system and how we function.  Just love it.
  Robin
Resolved Date: 2/26/2010 1:00 Ticket 58153 Incident/Request: Mary Ann is unable to create an accountants copy of her QB company file.
Comment: Josh did a great job….as he always does!
  Mary Ann
Resolved Date: 3/3/2010 1:01 Ticket59172 Incident/Request: Malware on lt-mat – Mike
Comment: He showed me how to run malware so now I can do it regularly for myself.
  Mike
Resolved Date: 3/5/2010 1:00 Ticket 59776 Incident/Request: Assist with setting up an old Blackberry to replace a ruined one
Comment: Thanks so much! You guys are great!
  Jennifer
Resolved Date: 3/6/2010 1:00 Ticket 59899 Incident/Request: Mason Paul cannot login to citrix
Comment: Eric always does a great job.
  Mason
Resolved Date: 3/10/2010 1:00 Ticket 60530 Incident/Request: Cannot logon to Terminal server from his laptop.
Comment: I got it fixed. I called and it was fixed. Can’t get any better than that!!!! 
  Scott
Resolved Date: 3/10/2010 1:01 Ticket 59526 Incident/Request: Assist Doug Bartells with archiving data from C: to a USB thumb drive
Comment: Ray, Rick and John took care of all my requests in a timely, courteous and professional manner. A very easy and pleasing experience.
  Doug
Resolved Date: 3/11/2010 1:00 Ticket 60435 Incident/Request: No permissions to file cbreg.xls
Comment: Thank you for going above and beyond for me.
  Tina
Resolved Date: 3/12/2010 1:01 ticket 60904 Incident/Request: Lost Folders in Outlook on Worker60
Comment: Dillion was very helpful and even called later in the day to make sure that the problem did not persist.
  April
Resolved Date: 3/12/2010 1:01 Ticket 60691 Incident/Request: AZALEA PC keeps going into power save mode
Comment: Very helpful as usual!
  Dayle
Resolved Date: 3/13/2010 1:00 Ticket 60471 Incident/Request: Access to seperate network for FOTC-BOSTON05
Comment: As always a pleasure to work with your team!
  Denise
Resolved Date: 3/13/2010 1:01 Ticket 61018 Incident/Request: Reset Thin Client’s Display Settings
Comment: The technicians are always fast and with a smile in their voice.
  Carol
Resolved Date: 3/14/2010 1:00 Ticket 61026 Incident/Request: Ryan and Kevin are getting the Kaseya install on logon stating it is already running.
Comment: As always Curran is the best.
  Ryan
Resolved Date: 3/18/2010 1:00 Ticket 55091 Incident/Request: Jim is unable to view Christian V’s 5.45g archive folder in his outlook
Comment: This was a tough problem and not an easy fix.  Eric Besore pursued a solution and worked it.  He is the best!
  Jim
Resolved Date: 3/18/2010 1:01 Ticket 61857 Incident/Request: Backup tape did not eject
Comment: Great service.. as always! Very Friendly :)
  Alicia
Resolved Date: 3/18/2010 1:01 Ticket 61867 Incident/Request:Questions on junk email on friends11
Comment: I have called Convergence several times with questions and problems and they have always done a great job in getting me squared away.
  Jim
Resolved Date: 3/19/2010 1:00 Ticket62106 Incident/Request: Sheena is unable to retrieve her email.
Comment: Josh was the analyst and he is professional and friendly. He is knowledgeable and quick. Great asset to the company. 
  Sheena
Resolved Date: 3/19/2010 1:00 Ticket 61851 Incident/Request:Login problems with Deverra-KATHYNEW
Comment: Convergence provides excellent customer service.  They have great response time and resolve issues quickly.  I recommend them to any organization looking for a top notch IT support solution.
  Kathy
Resolved Date: 3/20/2010 1:01 Ticket 62281 Incident/Request: RDP errors connecting from pdxws20 to pdxws22
Comment: I am constantly amazed that a Convergence technician can listen to a problem from a layman, analyze the problem and then correct the problem.  Thank you!
  Kathleen
Resolved Date: 3/22/2010 9:51 Ticket 61879 Incident/Request: Timeclock program won’t open – PDXLT18
Comment: Dillan went above and beyond with helping me, even calling to follow up later.
  Becky
Resolved Date: 3/26/2010 1:00 Ticket 62820 Incident/Request: Info needed to send out email from 3rd party
Comment: Josh is great to work with. He is courteous, responsive and does a great job.
  Justin
Resolved Date: 3/31/2010 1:00 Ticket 63066 Incident/Request: Outlook locking up on pdx-ws02
Comment: You all as always….are the best.  Always kind and easy to work with!  Thank you!!!
  Karin
Resolved Date: 3/31/2010 1:00 Ticket 63429 Incident/Request: Firefox error on KATHYNEW
Comment: I have confidence when I call Convergence that my issue will be resolved quickly as was the case here.  The support they provide is always helpful, professional and efficient. 
  Kathy
Resolved Date: 4/1/2010 1:00 Ticket 63224 Incident/Request: Katherine receiving duplicate emails
Comment: GREAT!  I was remote and I really appreciated the help!  Thanks so much. 
  Katherine
Resolved Date: 4/2/2010 1:01 Ticket 63624 Incident/Request: PDF files opening up slowly
Comment: It’s great working with professionals like the Convergence Team!
  Dave
Resolved Date: 4/2/2010 1:01 Ticket 63030 Incident/Request: Lindsay has missing Mail Folders
Comment: John and Dave were excellent as usual.  They should wear capes and have superhero names or something. Thanks again!
  Brad
Resolved Date: 4/2/2010 1:01 Ticket 63646 Incident/Request: Problems loading profile when logging in
Comment: As always, all the guys do a great job. I could not work without them!
  Marsha
Resolved Date: 4/4/2010 1:01 Ticket 60923 Incident/Request: Reinstall OS and apps on Christopher’s computer / enter key for Adobe 8 activation
Comment: PC works great now. Thanks for your help!
  Christopher

If you would like to receive more information simply contact us.


What People Are Saying

“I can’t tell you how many times a member of my staff has stood in my door and exclaimed, ‘Have I told you how much I love Convergence?'”
Bob Strader, Associated General Contractors