Customer Feedback
How do we strive to create “history making” customer service…?
Simple, Convergence Networks listens to its clients.
Convergence Networks surveys at random the 3500+ individual end-users who call our company month in and month out. In this survey we ask our clients’ employees to rate our staff on a scale of 1 to 5 (5 being perfect) in the following categories:
- Courtesy of the analyst
- Technical skills/knowledge of the analyst
- Timeliness of the service provided
- Quality of the service provided
- Overall service experience
As of May 31st, 2009, our combined average for the year was 98.12%, with over 3612 surveys returned. Convergence Networks takes pride in the fact that over 94% of our daily returned surveys reflect a perfect 5 out of 5 score across all categories.
In addition to our clients giving a numeric rating, they also have the option to provide written feedback in a comment field. This additional feedback is often the most useful, as it helps to highlight what is most important to that individual. It offers us insight into areas that need further improvement as well as ways we were successful or even exceeded expectations. How we analyze and use this data is where “history making” customer service truly emerges.
We take our client’s feedback very seriously. Every employee in our company receives an electronic copy of the surveys that are returned within moments of completion. These surveys are then reviewed and discussed every morning with our entire staff in an effort to adjust and improve our services wherever possible. Our goal: 100% of our surveys are 5 out of 5.
For three years we have solicited clients’ thoughtful responses, behind the scenes, and observed a steady overall climb of success. Their continued positive comments make us so proud of our “history making” service skills that we are now publishing highlights from current surveys online. It is our pleasure to share with you some customer responses selected from surveys returned.
| Resolved Date: 7/3/2010 1:00 Ticket 77093 |
Incident/Request: Need to set up wireless access |
| Comment: Every time I call for help the analyst is more than knowledgeable and the issue is resolved quickly and efficiently. I am so happy St. Joe’s had this computer assistance as it leaves people feeling confident that problems will be resolved and computer questions will be answered. |
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Meaghan |
| Resolved Date: 7/2/2010 1:00 Ticket 76865 |
Incident/Request: Transfer old sales manager email access and files to new sales manager. |
| Comment: Rich was extremely helpful and had a great attitude. |
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Brittain |
| Resolved Date: 7/2/2010 1:00 Ticket 76920 |
Incident/Request: Donna had questions re: iPhone Setup. |
| Comment: Jeff was understanding of my skill level and helped me to accomplish something on my own while still making it clear he was there to help if I could not do it. Customer service is more than fixing a problem. It also includes personal relationships. |
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Donna |
| Resolved Date: 7/2/2010 1:00 Ticket 76912 |
Incident/Request: MALWARE: Elisabeth is infected with AV Security Suite possibly others |
| Comment: Prompt response, quick and effective analysis and solution. |
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Elisabeth |
| Resolved Date: 7/1/2010 1:00 Ticket 76224 |
Incident/Request: Roxanne Cornell’s computer is Windows 2000 and has only 0.25 GB RAM – very slow. |
| Comment: Tony and Greg have been very, very helpful!!!! |
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Roxanne |
| Resolved Date: 6/30/2010 1:00 Ticket 76244 |
Incident/Request: Brad’s boss is not receiving emails on his phone. |
| Comment: Ray’s the man! |
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Brad |
| Resolved Date: 6/26/2010 0:59 Ticket 75893 |
Incident/Request: Email pw reset |
Comment: Thanks for all the help with my issue!!
Please keep up the great service!!! |
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Randy |
| Resolved Date: 6/25/2010 1:00 Ticket 75792 |
Incident/Request: Lori’s PC does not recover from sleep mode. |
| Comment: It was a simple fix and didn’t take long. I like that someone answers the phone and can help right then. Thanks |
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Lori |
| Resolved Date: 6/25/2010 1:00 Ticket 75226 |
Incident/Request: Pich’s laptop keyboard is broken. 8 i k keys broken. Dell warranty replace. |
Comment: I am very satisfied with EVERYTHING, especially his problem solver skills. I don’t know how he could think of it. After trying a couple things he just came out with “May be the keyboard?” And that’s it…all broken pieces came together right there. He was also very nice and calm while listening to my frustrations. I used to say Jon was Qui-gon…I think Tony can join the Jedi knight now.
Thank you Tony & everyone in Alpha.
Special thanks to EPasti on getting me on the CSI list. THANKS!! |
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Pich |
| Resolved Date: 6/24/2010 1:00 Ticket 75666 |
Incident/Request: Set up Karen on WS22293 |
| Comment: I always appreciate the help I get! |
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Karen |
| Resolved Date: 6/20/2010 1:00 Ticket 74851 |
Incident/Request: Need to be set up on Laptop - devlap2 – as the current laptop she was using died. |
| Comment: Excellent service! Both techs I worked with were great. They took care of my needs in a very timely and courteous manner. |
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Beth |
| Resolved Date: 6/19/2010 1:00 Ticket 74828 |
Incident/Request: Add Principal-Sales Public Folder Contacts to Outlook Address Book |
| Comment: The service was done quickly and I was back to work in a short amount of time. |
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Lisa |
| Resolved Date: 6/17/2010 7:00 Ticket 72014 |
Incident/Request: Comcast/Integra/Qwest invoice review – Meet on-site to qualify Comcast service. |
| Comment: Ryan is great. He’s been very proactive and helpful in this process. Thank you! |
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Heather Rose |
| Resolved Date: 6/17/2010 1:00 Ticket 74379 |
Incident/Request: Laptop unable to open outlook IE slow. |
| Comment: explanations were put in terms ‘I’ could understand. |
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Jim |
| Resolved Date: 6/16/2010 1:00 Ticket 73787 |
Incident/Request: Setting the default printer to fax |
| Comment:It was a simple task and took no time at all to change over. Technician was very efficient and pleasant. Thank you. |
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Diane |
| Resolved Date: 6/16/2010 1:00 Ticket 72406 |
Incident/Request: user: scottn-Problems with Outlook on TERM01 |
| Comment: outstanding, quick and very easy to communicate with. |
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Scott |
| Resolved Date: 6/13/2010 4:00 Ticket 70713 |
Incident/Request: Provide report of how many BES users vs. BIS users. |
| Comment: You guys rock! |
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Steve |
| Resolved Date: 6/12/2010 1:00 Ticket 93592 |
Incident/Request: New User Request – Lisa |
| Comment: Love how my team just knows exactly what I need. They are the best. |
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Robin |
| Resolved Date: 6/11/2010 1:00 Ticket 73702 |
Incident/Request: Excel file is stuck in read-only mode |
| Comment: My analyst was very helpful and also friendly. It’s always a pleasure doing business with your company. |
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Debra |
| Resolved Date: 6/11/2010 1:00 Ticket 73671 |
Incident/Request: Cindy gets Adobe Acrobat 8 Pro reinstallation popup when she right-clicks My Computer |
| Comment: Tony did an AWESOME job! |
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Cindy |
| Resolved Date: 6/4/2010 1:01 Ticket 72568 |
Incident/Request: Access to the Human Resources mailbox |
| Comment: Nick was like a freakin’ phantom! I e-mailed in my request, went to lunch, came back and it was taken care of. Sweet! Can you get my son to do his homework?? |
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Kathy |
| Resolved Date: 6/4/2010 1:00 Ticket 72609 |
Incident/Request: MALWARE: Leah infected with malware (Antispyware) |
| Comment: Thank you for your help! You saved us! |
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Leah |
| Resolved Date: 5/6/2010 1:01 Ticket 68206 |
Incident/Request: PDF Creator issue on pdxws33 |
| Comment: Dylan was great. Very helpful, personable and friendly. |
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Trevor |
| Resolved Date: 5/7/2010 1:02 Ticket 68352 |
Incident/Request: Emails are bouncing |
| Comment: perfect help I LOVE MY TEAM!!!!!!!!!! |
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Robin |
| Resolved Date: 5/12/2010 1:01 Ticket 68474 |
Incident/Request: Reprogram Firewall for New Internet Circuit |
| Comment: You guys are always awesome. |
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Donald |
| Resolved Date: 5/14/2010 1:02 Ticket 69560 |
Incident/Request: Christopher can’t open PDFs that use Chinese fonts |
| Comment: A++++++++++++++++++++++++++++++++++++++ |
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Christopher |
| Resolved Date: 5/17/2010 17:11 Ticket 69757 |
Incident/Request: Request: Jack O’Connor would like to receive engineering drawing files ASAP |
| Comment: Tony was great. Everything went so well it was like not having an issue at all. Thank You Tony J. |
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Jack |
| Resolved Date: 5/17/2010 17:12 Ticket 69862 |
Incident/Request: Tracy has questions about disabled computers in Active Directory |
| Comment: Fast and courteous. |
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Tracy |
| Resolved Date: 5/17/2010 17:25 Ticket 69848 |
Incident/Request: GBC |
| Comment: POD Charlie is the bomb digity!!! |
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Sara |
| Resolved Date: 5/19/2010 1:00 Ticket 70276 |
Incident/Request: Custsvr printer not printing |
| Comment: Very fast and efficient. |
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Robin |
| Resolved Date: 5/19/2010 1:01 Ticket 69623 |
Incident/Request: Emails are going to the junk folder |
| Comment: Ray’s always great. Give him a raise please. |
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Brad |
| Resolved Date: 5/20/2010 1:02 Ticket 70424 |
Incident/Request: App install: Colt needs czar lite installed. |
| Comment: I like the fact that (Josh I think) listened to what I had to say and did not just brush me off like I was an idiot. |
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Colt |
| Resolved Date: 5/20/2010 1:02 Ticket 70373 |
Incident/Request: No P: drive access – network drives needed reconnected |
| Comment: Awesome! So helpful! Especially Dillon! |
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Christine |
| Resolved Date: 5/21/2010 1:01 Ticket 70565 |
Incident/Request: User cannot access ICM site remotely |
| Comment: This was a simple mistake on my part (the user) and I panicked and called Convergence. By simple I mean I forgot to log onto the VPN. However the Convergence technician instantly recognized my mistake and very professionally and diplomatically pointed out that I forgot to log on to the VPN. I was actually ashamed that I took up his time. The point here is that Convergence is always available for us and I appreciate it very much. Thank you. |
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Kathleen |
| Resolved Date: 5/24/2010 8:18 Ticket 70985 |
Incident/Request: Outlook add-in error when opening Outlook. AVG add-in. |
| Comment: They are always very friendly. And fix the problem with no additional problems. Thank you for your wonderful service. |
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Brenda |
| Resolved Date: 5/26/2010 1:01 Ticket 71009 |
Incident/Request:Deverra Anywhere connections don’t come up right – the wrong connection type was set |
| Comment: Fixed the problem in no time! Didn’t even have to dig out my laptop – thanks!! |
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Beverly |
| Resolved Date: 5/26/2010 1:01 Ticket 71300 |
Incident/Request: Request: Configure Outlook on ws22206 |
| Comment: Yes it took less than five minutes to add the missing software that I needed to work with the rest of personnel here. He knew what needed to be done and he was quick in getting it done. Very impressive. |
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Lou |
| Resolved Date: 5/26/2010 1:01 Ticket 71256 |
Incident/Request: Request for Web Site Statistics |
| Comment: Team members are always very quick to respond to my requests. |
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Penny |
| Resolved Date: 5/26/2010 1:01 Ticket 71240 |
Incident/Request: Nobody at that site able to get email |
| Comment: PERFECT! |
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Dayle |
| Resolved Date: 5/28/2010 1:01 Ticket 71239 |
Incident/Request: Outlook locking up, system locking up and not able to close programs. |
| Comment: As ALWAYS…Dillon and Curran both treated me respectfully, were/are extremely knowledgeable (always amazes me!) and were able to help me with my problem. THANK YOU! THANK YOU! THANK YOU! |
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Karin |
| Resolved Date: 5/29/2010 1:00 Ticket 71777 |
Incident/Request: Computer Locked up after user went to lunch. User called after lunch and needs to access computer. |
| Comment: Alpha did GREAT! |
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Joe |
| Resolved Date: 5/6/2010 1:01 Ticket 68301 |
Incident/Request: Malware infection – PDXLT46 |
| Comment: Excellent service as usual! I really appreciate your help. |
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Teresa |
| Resolved Date: 4/8/2010 1:01 Ticket 64362 |
Incident/Request: Auction Pay update will not install due to user creds on friends11 PC |
| Comment: Again the service was quick and efficient. |
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Jim |
| Resolved Date: 4/21/2010 1:01 Ticket 66210 |
Incident/Request: Mason gets an I/O error when trying to connect to Citrix server |
| Comment: Always a great attitude. Very knowledgeable and they take care of the problem without delay. Jon and Tony did a great job! |
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Mason |
| Resolved Date: 4/17/2010 1:01 Ticket 65659 |
Incident/Request: Outlook crashed on user dawnm |
| Comment: As always thanks for all your help! |
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Dawn |
| Resolved Date: 4/18/2010 1:01 Ticket 65798 |
Incident/Request: Malware Infection – pdxlt52- eomara |
| Comment: Dillon did a great job! |
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Ed |
| Resolved Date: 4/18/2010 1:01 Ticket 65823 |
Incident/Request: Adobe on LHNW-LRC |
| Comment: Excellent service and assistance. |
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Jeanne |
| Resolved Date: 4/29/2010 1:01 Ticket 67411 |
Incident/Request: John is getting a temporary profile when logging in. |
| Comment: Fantastic service as always! |
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John |
| Resolved Date: 4/26/2010 8:49 Ticket 66791 |
Incident/Request: Robin is getting popups when opening Internet Explorer. |
| Comment: Great help on this. Took care of the problem within minutes. |
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Robin |
| Resolved Date: 4/22/2010 1:01 Ticket 66543 |
Incident/Request: Can’t connect to the phone system’s web management GUI – an incomplete URL was used |
| Comment: Great job. I appreciate the speedy assistance. |
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Julia |
| Resolved Date: 4/30/2010 1:01 Ticket 67636 |
Incident/Request: Bruce is unable to access the G drive. |
| Comment: I have always had good service with your folks. |
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Bruce |
| Resolved Date: 4/10/2010 12:22 Ticket 64732 |
Incident/Request: Shekinah is unable to access the internet and receive email |
| Comment: John was great. He was patient and nice and called back today to follow up. |
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Shekinah |
| Resolved Date: 4/14/2010 1:01 Ticket 65187 |
Incident/Request: Lenora needs to be forwarded to Danielle. |
| Comment: Josh is great and very helpful! I really enjoy working with him. |
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Danielle |
| Resolved Date: 4/10/2010 12:22 Ticket 64653 |
Incident/Request: Bruce is unable to install wintotal updates. |
| Comment: Josh was very good. |
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Bruce |
| Resolved Date: 4/29/2010 1:01 Ticket 67409 |
Incident/Request: Malware on Brent’s laptop – agclt-brent |
| Comment: Once again Convergence has given me outstanding service. Hard to rate tech skill because they are way above my league – updated my browser, cleaned up my virus issues and made my Adobe work – all in a very timely manner – Thanks Again Convergence! |
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Brent |
| Resolved Date: 4/7/2010 1:00 Ticket 64203 |
Incident/Request: Exchange Server Apu unresponsive |
| Comment: Thanks – you guys came through again! |
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John |
| Resolved Date: 4/7/2010 1:00 Ticket 64094 |
Incident/Request: wdd-exch.wdd.pdx | event 34113|Application|Error|Backup Exec |
| Comment: These guys are great problem solvers! |
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Susan |
| Resolved Date: 4/17/2010 1:01 Ticket 65710 |
Incident/Request: Bobbie called / problems with Devera Anywhere / mbam scan |
| Comment: Eric Besore was extremely helpful! I really appreciate his knowledge and patience! |
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Bobbie |
| Resolved Date: 4/21/2010 1:01 Ticket 66081 |
Incident/Request: Lucinda’s phone not working; getting network cable unplugged on PC; no network connection |
| Comment: Tony had my phone up and working in less than two minutes. Every experience I have had with Convergence has been very positive. |
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Lucinda |
| Resolved Date: 4/21/2010 1:02 Ticket 66046 |
Incident/Request: Mike’s laptop has malware on it |
| Comment: Very helpful! Thanks for the quick service! |
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Mike |
| Resolved Date: 4/15/2010 1:01 Ticket 65425 |
Incident/Request: Add new user Denise |
| Comment: Very prompt service. Thank you for coming through. |
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Simone |
| Resolved Date: 4/7/2010 1:00 Ticket 64145 |
Incident/Request: Chrissy is unable to run any apps on her machine. |
| Comment: We love Josh here at DSI! :) |
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Chrissy |
| Resolved Date: 4/16/2010 1:01 Ticket 65480 |
Incident/Request: Marsha is unable to login to gsm-sap001 |
| Comment: What would I do without all of you guys! You are all so helpful. I appreciate all of you! Thanks! |
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Marsha |
| Resolved Date: 2/5/2010 1:00Ticket 55570 |
Incident/Request: Kimberly is having Network printer issues |
| Comment: All fixed – and really fast too. Thanks!! |
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Kimberely |
| Resolved Date: 2/5/2010 1:00 Ticket 55586 |
Incident/Request: local admin for Sheila on bgi-ws03 |
| Comment: The person that helped me was very nice to work with and took care of my computer issue very professionaly…thanks-Debbie |
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Debbie |
| Resolved Date: 2/13/2010 1:00 Ticket 56732 |
Incident/Request: Scanning for Brenda |
| Comment: Eric is the best. |
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Brenda |
| Resolved Date: 2/20/2010 1:00 Ticket 57231 |
Incident/Request: Jim’s home machine is infected with a virus / BSOD / NOC move to .tsi & install AVG |
| Comment: All members of the team responded quickly. The problems were much deeper than originally thought. Eric Besore went above and beyond the call of duty actually delivering my computer to my home in the evening and getting it back on line. |
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Jim |
| Resolved Date: 2/25/2010 1:00 Ticket 57921 |
Incident/Request: problems with firefox / network card driver update |
| Comment: Eric knew exactly what to do to solve the problem. Thank you! |
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Travis |
| Resolved Date: 2/25/2010 1:00 Ticket 58134 |
Incident/Request: Roxanne is getting AVG errors in her outlook. |
| Comment: Josh was knowledgeable, friendly and efficient. He stopped the error message and I was back to working in my Outlook in a very short time. He took the time to explain the reason for the error message. I appreciate that. Thanks Josh! |
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Roxanne |
| Resolved Date: 2/18/2010 1:00 Ticket 56071 |
Incident/Request: Jan needs access to the VPN |
| Comment: The team very quickly figured out why my computer was presenting difficulties in getting me connected to the VPN – They were positive, kind and as always let me know from the beginning that they would work to figure it out and make sure the problem was solved. And as always they were VERY patient with my own lack of knowledge and expertise with my own computer! Once again a fabulous job thanks thanks thanks! Jan |
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Jan |
| Resolved Date: 2/24/2010 1:01 Ticket 57976 |
Incident/Request: Create Folder on the H drive |
| Comment: Rick was awesome as he always is! |
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Jessica |
| Resolved Date: 2/25/2010 1:01 Ticket 57226 |
Incident/Request: Replacement UPS Battery |
| Comment: I liked Ryan’s reply when I told him that the beeping was driving my boss crazy. He asked if I wanted the beeping sped up or stopped. |
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Kathy |
| Resolved Date: 1/6/2010 1:00 Ticket 49568 |
Incident/Request: Error message keeps opening. |
Comment: As always convergence does a great job in solving our problems with style and humor  |
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sara |
| Resolved Date: 1/7/2010 1:00 Ticket 49851 |
Incident/Request: printing issue on portland19 |
| Comment: The technician that helped me on paperwork day was very helpful. A big shout out to the technical team! |
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Veverly |
| Resolved Date: 1/8/2010 1:00 Ticket 48960 |
Incident/Request: Wireless Internet |
| Comment: I’ve learned to contact Convergence FIRST when I have a question on phone/internet issues. Not only did I get the answer I was looking for but a recommendation for a provider that is working out VERY well. Thanks guys! |
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Kathy |
| Resolved Date: 1/8/2010 1:00 Ticket 49916 |
Incident/Request: Outlook locked up when trying to send PDF files. Connected Via TERM02 |
| Comment: Always very knowledgeable and friendly! |
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Kim |
| Resolved Date: 1/10/2010 1:00 Ticket 50351 |
Incident/Request: pdxdc01.wfm.milwaukie Raid errors |
| Comment: I love it: they just fix it and know what they are doing. |
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Robin |
| Resolved Date: 1/20/2010 1:00 Ticket 51383 |
Incident/Request: PDXFILE01 VD 00/0 is now DEGRADED |
| Comment: Although I couldn’t figure out what this incident was from the description, now that I know I’d say I’m very pleased. All sorts of stuff happened and was taken care of before I even knew about it as I was on vacation. This is the way things are supposed to work! |
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Marion |
| Resolved Date: 1/21/2010 1:00 Ticket 51648 |
Incident/Request: Print Screens Not showing up in Outlook |
| Comment: Rick was able to identify the problem before I even finished telling him what the problem was. Great job – problem resolved. |
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Tracy |
| Resolved Date: 1/22/2010 12:11 Ticket51257 |
Incident/Request: PDF Converter Issues/Questions |
| Comment: Couldn’t be happier unless the price goes down. Thanks. |
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Della |
| Resolved Date: 1/22/2010 12:11 Ticket 51924 |
Incident/Request: gnp-mheijer email misconfiguration on profile for user |
| Comment: The technician did my repair very quickly and it worked fully once he was done. No reason for me to call a second time, which was nice but also time effective for me. |
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Michael |
| Resolved Date: 1/24/2010 1:00 Ticket 52292 |
Incident/Request: "My Pictures" folder slow to open - Due to Microsoft picture manager. |
| Comment: I can always count on your guys to figure out my computer issues. |
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Julia |
| Resolved Date: 1/29/2010 1:00 Ticket 53811 |
Incident/Request: malware- smarrs- pdxws21 |
| Comment: The analyst that helped me was Dillon and he was great. He was very reassuring, helpful, kind and patient with me. He is the most helpful and the nicest analyst that I have dealt with. I can’t stress how wonderful it was to work with him. Thanks again Dillon!! |
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Shannon |
| Resolved Date: 1/30/2010 1:01 Ticket 54190 |
Incident/Request: Install Office 2007 Compatability Pack on azalea.sap.providence |
| Comment: Perfect as always! |
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Dayle |
| Resolved Date: 2/26/2010 1:00 Ticket 58329 |
Incident/Request: AD user cleanup and verification. |
| Comment: Dillon was so fast that he was done before I explained everything that needed done. He is really getting to know our system and how we function. Just love it. |
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Robin |
| Resolved Date: 2/26/2010 1:00 Ticket 58153 |
Incident/Request: Mary Ann is unable to create an accountants copy of her QB company file. |
| Comment: Josh did a great job….as he always does! |
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Mary Ann |
| Resolved Date: 3/3/2010 1:01 Ticket59172 |
Incident/Request: Malware on lt-mat – Mike |
| Comment: He showed me how to run malware so now I can do it regularly for myself. |
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Mike |
| Resolved Date: 3/5/2010 1:00 Ticket 59776 |
Incident/Request: Assist with setting up an old Blackberry to replace a ruined one |
| Comment: Thanks so much! You guys are great! |
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Jennifer |
| Resolved Date: 3/6/2010 1:00 Ticket 59899 |
Incident/Request: Mason Paul cannot login to citrix |
| Comment: Eric always does a great job. |
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Mason |
| Resolved Date: 3/10/2010 1:00 Ticket 60530 |
Incident/Request: Cannot logon to Terminal server from his laptop. |
| Comment: I got it fixed. I called and it was fixed. Can’t get any better than that!!!! |
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Scott |
| Resolved Date: 3/10/2010 1:01 Ticket 59526 |
Incident/Request: Assist Doug Bartells with archiving data from C: to a USB thumb drive |
| Comment: Ray, Rick and John took care of all my requests in a timely, courteous and professional manner. A very easy and pleasing experience. |
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Doug |
| Resolved Date: 3/11/2010 1:00 Ticket 60435 |
Incident/Request: No permissions to file cbreg.xls |
| Comment: Thank you for going above and beyond for me. |
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Tina |
| Resolved Date: 3/12/2010 1:01 ticket 60904 |
Incident/Request: Lost Folders in Outlook on Worker60 |
| Comment: Dillion was very helpful and even called later in the day to make sure that the problem did not persist. |
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April |
| Resolved Date: 3/12/2010 1:01 Ticket 60691 |
Incident/Request: AZALEA PC keeps going into power save mode |
| Comment: Very helpful as usual! |
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Dayle |
| Resolved Date: 3/13/2010 1:00 Ticket 60471 |
Incident/Request: Access to seperate network for FOTC-BOSTON05 |
| Comment: As always a pleasure to work with your team! |
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Denise |
| Resolved Date: 3/13/2010 1:01 Ticket 61018 |
Incident/Request: Reset Thin Client’s Display Settings |
| Comment: The technicians are always fast and with a smile in their voice. |
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Carol |
| Resolved Date: 3/14/2010 1:00 Ticket 61026 |
Incident/Request: Ryan and Kevin are getting the Kaseya install on logon stating it is already running. |
| Comment: As always Curran is the best. |
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Ryan |
| Resolved Date: 3/18/2010 1:00 Ticket 55091 |
Incident/Request: Jim is unable to view Christian V’s 5.45g archive folder in his outlook |
| Comment: This was a tough problem and not an easy fix. Eric Besore pursued a solution and worked it. He is the best! |
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Jim |
| Resolved Date: 3/18/2010 1:01 Ticket 61857 |
Incident/Request: Backup tape did not eject |
| Comment: Great service.. as always! Very Friendly |
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Alicia |
| Resolved Date: 3/18/2010 1:01 Ticket 61867 |
Incident/Request:Questions on junk email on friends11 |
| Comment: I have called Convergence several times with questions and problems and they have always done a great job in getting me squared away. |
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Jim |
| Resolved Date: 3/19/2010 1:00 Ticket62106 |
Incident/Request: Sheena is unable to retrieve her email. |
| Comment: Josh was the analyst and he is professional and friendly. He is knowledgeable and quick. Great asset to the company. |
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Sheena |
| Resolved Date: 3/19/2010 1:00 Ticket 61851 |
Incident/Request:Login problems with Deverra-KATHYNEW |
| Comment: Convergence provides excellent customer service. They have great response time and resolve issues quickly. I recommend them to any organization looking for a top notch IT support solution. |
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Kathy |
| Resolved Date: 3/20/2010 1:01 Ticket 62281 |
Incident/Request: RDP errors connecting from pdxws20 to pdxws22 |
| Comment: I am constantly amazed that a Convergence technician can listen to a problem from a layman, analyze the problem and then correct the problem. Thank you! |
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Kathleen |
| Resolved Date: 3/22/2010 9:51 Ticket 61879 |
Incident/Request: Timeclock program won’t open – PDXLT18 |
| Comment: Dillan went above and beyond with helping me, even calling to follow up later. |
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Becky |
| Resolved Date: 3/26/2010 1:00 Ticket 62820 |
Incident/Request: Info needed to send out email from 3rd party |
| Comment: Josh is great to work with. He is courteous, responsive and does a great job. |
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Justin |
| Resolved Date: 3/31/2010 1:00 Ticket 63066 |
Incident/Request: Outlook locking up on pdx-ws02 |
| Comment: You all as always….are the best. Always kind and easy to work with! Thank you!!! |
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Karin |
| Resolved Date: 3/31/2010 1:00 Ticket 63429 |
Incident/Request: Firefox error on KATHYNEW |
| Comment: I have confidence when I call Convergence that my issue will be resolved quickly as was the case here. The support they provide is always helpful, professional and efficient. |
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Kathy |
| Resolved Date: 4/1/2010 1:00 Ticket 63224 |
Incident/Request: Katherine receiving duplicate emails |
| Comment: GREAT! I was remote and I really appreciated the help! Thanks so much. |
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Katherine |
| Resolved Date: 4/2/2010 1:01 Ticket 63624 |
Incident/Request: PDF files opening up slowly |
| Comment: It’s great working with professionals like the Convergence Team! |
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Dave |
| Resolved Date: 4/2/2010 1:01 Ticket 63030 |
Incident/Request: Lindsay has missing Mail Folders |
| Comment: John and Dave were excellent as usual. They should wear capes and have superhero names or something. Thanks again! |
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Brad |
| Resolved Date: 4/2/2010 1:01 Ticket 63646 |
Incident/Request: Problems loading profile when logging in |
| Comment: As always, all the guys do a great job. I could not work without them! |
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Marsha |
| Resolved Date: 4/4/2010 1:01 Ticket 60923 |
Incident/Request: Reinstall OS and apps on Christopher’s computer / enter key for Adobe 8 activation |
| Comment: PC works great now. Thanks for your help! |
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Christopher |
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What People Are Saying
- “I can’t tell you how many times a member of my staff has stood in my door and exclaimed, ‘Have I told you how much I love Convergence?'”
- Bob Strader, Associated General Contractors