Our Favorites
We believe these comments really show the relationship we have with all the staff at all our customers…
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Resolved Date: August 7th, 2009 |
Incident/Request: PC infected with Malware |
| Comment: My computer problem was addressed immediately during my phone call to convergence. Rick jumped right on top of it and gave me a call no more than an hour later saying the program had run and all is well. I am very satisfied with the service I received. | |
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Mason |
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Resolved Date: July 24th, 2009 |
Incident/Request: Links imbedded in emails |
| Comment: I have had this issue with my computer for a real long time by previous support company – it was very inconvenient. Once I asked Convergence to address the problem – it was resolved quickly – THANK YOU!!! | |
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Jan |
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Resolved Date: July 15th, 2009 |
Incident/Request: lost file |
| Comment: He was very helpful and got back to me very fast. He found my lost file and got it restored. Thank you so much. | |
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Eva |
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Resolved Date: July 13th, 2009 |
Incident/Request: Home network/connectivity problems – using company laptop |
| Steven excelled again. very patient. focused on my needs rather than getting home eerily on Friday. He actually stayed late to address my issues and did an after hour cell phone follow up to make sure everything was taken care of. Above and beyond. Thank you. | |
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Ryan |
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Resolved Date: June 26th, 2009 |
Incident/Request: FE/RE upgrade issues |
| Comment: Support from Convergence is always very professional timely and courteous. Their services have made a huge difference in our operation. Their support people are very personable as well. | |
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Kathleen |
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Resolved Date: June 24th, 2009 |
Incident/Request: Assist Kristen with new user creation process |
| Comment: What a great company! They have gone above and beyond for us at Big Brother Big Sisters in their customer service and the technical knowledge of the staff is superior. | |
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Kristen |
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Resolved Date: April 21st, 2009 |
Incident/Request: Assistance with Switch Smartphones |
| Comment: I have always been extremely pleased with the service from Convergence; this time was no different excellent! They are very friendly tolerant of my technology ignorance and very quick and competent at fixing my problems and answering my technology questions. I hope AGC continues to use Convergence as an AGC employee I really appreciate their great service. | |
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Brent |
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Resolved Date: April 3rd, 2009 |
Incident/Request: Set up OCE Copier – scanning to e-mail |
| Comment: All of the people we have dealt with at Convergence have been helpful courteous and knowledgeable. This is the first time I have had complete confidence in our IT system and it’s because we have Convergence supporting it. | |
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Kathy |
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Resolved Date: January 16th, 2009 |
Incident/Request: Needs data moved from H to U drive |
| Comment: I appreciate the fact that you can work on a computer in our Seattle office from Portland. We didn’t even have to coordinate with anyone in the Seattle office. Pat came in the next day and his computer is better/faster – like a miracle! | |
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Kathy |
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Resolved Date: December 17th, 2008 |
Incident/Request: Failed firewall / Customer down – URGENT! |
| Comment: Jon is fantastic. The response to our firewall failure by Shane B and Jon was fantastic. They were very quick to develop a very clever workaround to get our team back up and working until the new firewall could be purchased and installed. I annually approve a new S.L.A. because of these people and their resourcefulness sense of urgency and commitment to our property. Thanks to the entire team but Jon and Shane really stand out! Jim | |
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Jim |
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Resolved Date: November 21st, 2008 |
Incident/Request: New client – Progress open CNWI Network Overview improvement items with network |
| Comment: Its going great. Everyone here is happy w/ the service and status of our network to this point. Huge improvements have been made! | |
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Jeff |
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Resolved Date: November 19th, 2008 |
Incident/Request: Rebuild Tom’s old PC as a spare |
| Comment: Convergence is always on top of computer needs. In the case of Tom’s old PC Aaron did an outstanding job of keeping us up to date and resolving any problems. He continues to support us with very impressive results. Thanks Tracy | |
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Tracy |
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Resolved Date: November 11th, 2008 |
Incident/Request: Data missing from network |
| Comment: Rod is AWESOME!!! He saved us today by finding lost data!!! Many thanks to Rod! | |
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Angela |
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Resolved Date: October 13th, 2008 |
Incident/Request: desktop not loading correctly |
| Comment:He did great! I got payroll out on time. Thanks!!! | |
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Kimberley |
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Resolved Date: September 30th, 2008 |
Incident/Request: Antivirus infection |
| Comment: Again Convergence fixed my problems. Jay was able to quickly identify and fix the virus issue that I caused. Convergence to the rescue again. I have worked inside both Hewlett-Packard and Intel and by far Convergence service is the best technical service I have ever experienced. In case no one tells you you are consistent with your great service as well. | |
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Brent |
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Resolved Date: September 24th, 2008 |
Incident/Request: setup new resource "testing room" |
| Comment: Stephen did a great job! I love the customer service that Convergence always provides! All of our reps always are smiling and give off that happy warm feel! | |
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Jesenia |
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Resolved Date: September 19th, 2008 |
Incident/Request: New Dell Laptop |
| Comment: This is the best support service I have ever had the pleasure of working with in any industry. People are knowledgeable timely flexible and have the right sense of urgency. | |
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Jody |
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Resolved Date: September 11th, 2008 |
Incident/Request: Sterling IP change |
| Comment: Made it so simple I forgot what it was. Really helped me focus on running my business. | |
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Ryan |
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Resolved Date: September 8th, 2008 |
Incident/Request: Exchange Server is down |
| Comment: Jason had us up and running within a half an hour. He was awesome. Thanks | |
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Robin |
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Resolved Date: August 27th, 2008 |
Incident/Request: unable to send/receive emails |
| Comment: I was a convention in Bend Oregon. I was unable to send or receive emails on my blackberry and assumed it was a coverage issue with AT&T. I noticed that all the other ATT BB users were able to send and receive. Dave Murry was in front of me and so I asked him for help. with a email and phone call to the service team on my behalf Dave was able to adjust my settings and the emails were then received. This was one of the better examples of why Convergence ROCKS! Thank you! | |
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Ryan |
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Resolved Date: August 26th, 2008 |
Incident/Request: Printer says that it is offline. |
| Our printer is used by four sales managers on a continuous daily basis and three others use it part time. Eric called back quickly and fixed the problem so that our production could get back to normal. Thanks!! | |
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Rebecca |
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Resolved : August 1st, 2008 |
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| EXCEPTIONALLY satisfied. | |
| Linda |
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Resolved : July 10th, 2008 |
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| Jeff was very nice and helpful he quoted me what we need and not what he thinks we need. There where so many changes to the quotes Jeff was right on top of it getting the correct information for me. Thanks | |
| Robin | |
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Resolved : June 20th, 2008 |
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| I love the fact that you guys are like in house IT people that make you feel like you are bothering them with your "trivial" problems. Thanks! | |
| Marv |
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Resolved : June 11th, 2008 |
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| Dear Scott Ben Jon Brandon Carol and Shane: I personally want you to know that you are the best group of off-state (smile) techs I have ever worked with. Your support and customer service has always been the best and I would recommend you highly to anyone who asked. Thanks for all you’ve done in the past for me. | |
| Connie | |
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Resolved : May 22nd, 2008 |
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| Not related to this case but Eric did a fantastic job with Integra on Tuesday. We really appreciate his digging into issues that were costing us money. | |
| Dave |
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March 18th, 2008 |
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| Since we have had Convergence Network services we have had no computer down time. Prior to that we would have days or a week at a time. |
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| Debbie | |
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Resolved : May 15th, 2008 |
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| Fastest service I’ve ever received | |
| Angie | |
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Resolved : May 6th, 2008 |
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| Stephen was very helpful in figuring this out and getting it working as we had wanted. He even showed us a new feature that we didn’t realize was an option. All while being very nice professional and engaging. Thanks Stephen! | |
| Marion |
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Resolved : April 28th, 2008 |
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| One person I love to work with is Jason he is always pleasant and so helpful. don’t ever lose him. Another person is Dennis he helped us understand the whole process of getting licenses. Neither Dennis or Jason treat anyone here badly we have some people who are not computer savvy and they have always treated them with respect. | |
| Robin |
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Resolved : April 22nd, 2008 |
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| The CNWI team is always on top of it for our hotel. Keep it up and Thank you. | |
| Gary | |
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Resolved : April 14th, 2008 |
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| YOUR GROUP IS ALWAYS THE BEST SO HELPFUL AND FAST! CAN’T THANK YOU ENOUGH!! | |
| Shelley | |
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What People Are Saying
- “I am always treated respectfully and the service techs are friendly and easy to work with. I think they're wonderful!!!!!!”
- Karin Boggess, Tucker Capital