Past CSI
| Resolved Date: September 4th, 2009 Ticket 31465 |
Incident/Request: PDXWS21 now acting as the Dymo print server will not run headless |
| Comment: courteous tenacious and got it figured out quickly. lots of troubleshooting for this odd situation. Thanks Stephen! | |
| Marion | |
| Resolved Date: September 3rd, 2009 Ticket 31465 |
Incident/Request: Cannot transfer info to EVR |
| Comment: Scott was great…as he is every time!! Bob | |
| Bob | |
| Resolved Date: September 2nd, 2009 Ticket 32596 |
Incident/Request: Move Jaimie from Mission Viejo to Costa Mesa |
| Comment: YOU STAFF HAS ALWAYS BEEN TERRIFIC!!!!!!!!!!!!!! | |
| Steve | |
| Resolved Date: September 1st, 2009 Ticket 32476 |
Incident/Request: Meet with Yvonne to discuss SEA project |
| Comment: Ryan came to see me to discuss the status of our project to be done in Seattle and also to discuss other issues. He is very professional and I am confident he will take care of our needs that were discussed. | |
| Yvonne | |
| Resolved Date: August 31st, 2009 Ticket 31656 |
Incident/Request: Problems with scanning to email reconfigure Outlook profile and PST settings |
| Comment: I can’t say enough good stuff about Rick. he is always SO helpful even when I have a meltdown when something doesn’t work! He is a true asset to you organization! | |
| Shelley | |
| Resolved Date: August 28th, 2009 Ticket 31465 |
Incident/Request: Password Protect Folder – disallow Robin access to her own folder using NTFS perms |
| Comment: Nick was great knew the best & simplest way to open my security, yet protect my data. very fast | |
| Robin | |
| Resolved Date: August 27th, 2009 Ticket 32127 |
Incident/Request: enterprise activate JR’s new BB Curve |
| Comment: Eric did his usual awesome job. | |
| Jim | |
| Resolved Date: August 26th, 2009 Ticket 31968 |
Incident/Request: Candace is unable to get a network connection on gps-whse04. |
| Comment: Josh was nice to work with and got me up and running. | |
| Candance | |
| Resolved Date: August 25th, 2009 Ticket 31970 |
Incident/Request: Username for Sterling email has changed |
| Comment: ABSOLUTELY GREAT!! | |
| Dayle | |
| Resolved Date: August 24th, 2009 Ticket 31695 |
Incident/Request: Creating an RDP file and connecting to a PC |
| Comment: Nick always does a great job. Through this process we realized it wouldn’t work how I wanted it to anyway but he can always make sense of what I really want even when I don’t know the proper terminology. Thanks Nick! | |
| Marion | |
| Resolved Date: August 21st, 2009 Ticket 31541 |
Incident/Request: Operations user on veco-ws02 cannot send 13mb email |
| Comment: great job as always thanks so much! | |
| Kristi | |
| Resolved Date: August 20th, 2009 Ticket 30793 |
Incident/Request: 8am 8/13/09 – Restart HTC12 then restart Itunes |
| Comment: Thank you thank you this task was accomplished with out a glitch. | |
| Larry | |
| Resolved Date: August 19th, 2009 Ticket 30958 |
Incident/Request: System slow and connections to server not opening. |
| Comment: In the beginning of our relationship with Convergence I was concerned about speaking to different technicians about the same problem. I thought I should just stick to the same person. But what I have found out is that ALL the Convergence technicians are extremely skilled and can pick up where another one has left off. I no longer am concerned if I speak to three different techs. All are very courteous polite and eager to help solve the problem. Thank you Convergence. | |
| Kathleen | |
| Resolved Date: August 18th, 2009 Ticket 30565 |
Incident/Request: Cannot see mapped drives. |
| Comment: Always are and always have been extremely helpful patient and polite. Also persistent in trouble-shooting problems. Much thanks and great work! | |
| Jack | |
| Resolved Date: August 17th, 2009 Ticket 30869 |
Incident/Request: Add Don to disti lists |
| Comment: As always never a problem with my group. Love working with all of them. don’t change anything. | |
| Robin | |
| Resolved Date: August 14th, 2009 Ticket 29515 |
Incident/Request: Request for access to server to setup some daily scheduled tasks |
| Comment: Appreciate the checks Convergence puts in place to safeguard our security. | |
| Karen | |
| Resolved Date: August 13th, 2009 Ticket 29896 |
Incident/Request: Kelle wants her cell phone (LG env3) to be able to receive corporate emails |
| Comment: Scott was very helpful. He went above and beyond to get the job done. | |
| Kelley | |
| Resolved Date: August 12th, 2009 Ticket 30723 |
Incident/Request: Outlook not seeing NK2 file |
| Comment: Josh and Scott have been great. I appreciate all the work they do to keep my system working efficiently. | |
| Lori | |
| Resolved Date: August 11th, 2009 Ticket 30565 |
Incident/Request: Cannot see mapped drives. |
| Comment: Always are and always have been extremely helpful patient and polite. Also persistent in trouble-shooting problems. Much thanks and great work! | |
| Jack | |
| Resolved Date: August 10th, 2009 Ticket 30046 |
Incident/Request: Governor’s Conference – AV questions from Rosalie |
| Comment: Thank you thank you THANK YOU!!! VERY helpful! | |
| Rosalie | |
| Resolved Date: August 6th, 2009 Ticket 29548 |
Incident/Request: PDF attachment issue |
| Comment: I have had this issue with my computer for a real long time by previous support company – it was very inconvenient. Once I asked Convergence to address the problem – it was resolved quickly – THANK YOU!!! | |
| Jan | |
| Resolved Date: August 5th, 2009 Ticket 29760 |
Incident/Request: lost folders in the O drive |
| Comment: Steven is always so helpful and nice to work with. Love working with him. | |
| Robin | |
| Resolved Date: August 4th, 2009 Ticket 29443 |
Incident/Request: Easystreet is switching them from Postini to MXLogic |
| Comment: Their service has been exceptional. | |
| Mickey | |
| Resolved Date: August 3rd, 2009 Ticket 29074 |
Incident/Request: Home Router/Wireless Setup |
| Comment: As always and especially on this work ticket that I asked for service on such short notice Convergence did a great job It is a real pleasure to work with the team and Nick always seems to have great ideas about how to get it done– one way or another. | |
| Jody | |
| Resolved Date: July 31s, 2009 Ticket 28888 |
Incident/Request: my sent items scroll bar defaults to the lowest position |
| Comment: Stephen was a pleasure to work with and called me back to make sure it had all worked out correctly. | |
| Thomas | |
| Resolved Date: July 30th, 2009 Ticket 28707 |
Incident/Request: PC appears infected with malware |
| Comment: It was early morning. luckily with Convergence I don’t have to go through the phone rigamarole. The tech got right on it and within less than an hour I was back at work…I appreciate that fact. Thank you! | |
| Donna | |
| Resolved Date: July 29th, 2009 Ticket 28080 |
Incident/Request: Shelley’s email is not following her |
| Comment: I have to say that Rick is ALWAYS on the ball and does and excellent job. He is a rock star in my book! | |
| Shelly | |
| Resolved Date: July 28th, 2009 Ticket 28181 |
Incident/Request: Hotel Concepts is running slowly |
| Comment: Thank you to Ray for all your help!!!!! | |
| Tonya | |
| Resolved Date: July 27th, 2009 Ticket 28441 |
Incident/Request: Setup Diane on the scanner |
| Comment: My team is the best team ever please do not replace any of them. All of them know exactly what we need and go above and beyond to help me. | |
| Robin | |
| Resolved Date: July 24th, 2009 Ticket 28080 |
Incident/Request: Links imbedded in emails |
| Comment: I have had this issue with my computer for a real long time by previous support company – it was very inconvenient. Once I asked Convergence to address the problem – it was resolved quickly – THANK YOU!!! | |
| Jan | |
| Resolved Date: July 23rd, 2009 Ticket 28091 |
Incident/Request:Judy is missing programs from her desktop |
| Comment: Great to work with. | |
| Judy | |
| Resolved Date: July 22nd, 2009 Ticket 27398 |
Incident/Request: Need help with accessing network |
| Comment: I am always treated respectfully and service techs are friendly and easy to work with. I think they’re wonderful!!!!!! | |
| Karin | |
| Resolved Date: July 21st, 2009 Ticket 27338 |
Incident/Request: Setup second internet to gain speed/router VoIP |
| Comment: Dave was great as usual! Thanks! | |
| Brad | |
| Resolved Date: July 20th, 2009 Ticket 27247 |
Incident/Request: Cannot log in to iCare |
| Comment: always very prompt and helpful | |
| Terry | |
| Resolved Date: July 17th, 2009 Ticket 25628 |
Incident/Request: Dr Pepper Snapple Group – Antivirus Compliance Policy – NAC is preventing access |
| Comment: Nick was great he took charge and help get the problem solved even though it was on Dr. Pepper side of the problem. a big thank you to Nick Cooley | |
| Robin | |
| Resolved Date: July 16th, 2009 Ticket 27317 |
Incident/Request: Printer IP Address Changed |
| Comment: Great organization with great people; never feel like a dummy although at times I am when it comes to computers. Give them the highest marks. |
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| Kathleen | |
| Resolved Date: July 15th, 2009 Ticket 27300 |
Incident/Request: lost file |
| Comment: He was very helpful and got back to me very fast. He found my lost file and got it restored. Thank you so much. | |
| Eva | |
| Resolved Date: July 14th, 2009 Ticket 26934 |
Incident/Request: New user profiles needed at Bend |
| Comment: Scott was very expedient in getting our Bend office personnel set up. I have dealt with him before here in Salem and have been very impressed with the professionalism and timeliness of his ability to solve every issue so far. | |
| Lucinda | |
| Resolved Date: July 13th, 2009 Ticket 26321 |
Incident/Request: Home network/connectivity problems – using company laptop |
| Steven excelled again. very patient. focused on my needs rather than getting home eerily on Friday. He actually stayed late to address my issues and did an after hour cell phone follow up to make sure everything was taken care of. Above and beyond. Thank you. | |
| Ryan | |
| Resolved Date: July 10th, 2009 Ticket 26803 |
Incident/Request: AutoCAD licensing server not responding. |
| Comment: I have gotten help from Steven(sp?) twice now and he has been extremely helpful patient and easy to talk to. Both times he has solved my problems in a quick and professional manner. Thanks! | |
| Jennifer | |
| Resolved Date: July 9th, 2009 Ticket 24759 |
Incident/Request: QuickBooks not working in multi-user mode / move data to DC01 |
| Comment: Always excellent customer service! | |
| Kristen | |
| Resolved Date: July 8th, 2009 Ticket 26808 |
Incident/Request: Change printer location description name from Program Dev Office to Copy Room. |
| Comment: As always customer support was helpful and timely. | |
| Kathy | |
| Resolved Date: July 7th, 2009 Ticket S26693 |
Incident/Request: Session lockup/issue with report |
| Comment: JOHN WAS VERY NICE TO WORK WITH. | |
| John | |
| Resolved Date: July 6th, 2009 Ticket 26629 |
Incident/Request: PAGER – Thin client doesn’t work |
| Comment: ALWAYS GREAT SERVICE THANK YOU! | |
| Denise | |
| Resolved Date: July 3rd, 2009 Ticket 26235 |
Incident/Request: MAS 90 not working properly |
| Comment: Rick is always knowledgeable and very friendly. | |
| Rachael | |
| Resolved Date: July 2nd, 2009 Ticket 25993 |
Incident/Request: Olivia needs to be set up on eug-officemgr |
| Comment: The guys are just super friendly and very helpful. | |
| Olivia | |
| Resolved Date: July 1st, 2009 Ticket 26157 |
Incident/Request: Session Hung Up |
| Comment: ALWAYS GREAT SERVICE…… | |
| Elaine | |
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Resolved Date: June 30th, 2009 |
Incident/Request: Assistance with Carina’s laptop/desktop |
| Comment: Worked well with Gateway Solutions to complete the set-up including CRM for this laptop going to China. | |
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Teresa |
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Resolved Date: June 29th, 2009 |
Incident/Request: Problems booting up and logging in to the network |
| Comment: I greatly appreciate the huge amount of time spent fixing my computer problems. I really don’t know what I would have done had he not been able to work on it right away. | |
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Katie |
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Resolved Date: June 26th, 2009 |
Incident/Request: FE/RE upgrade issues |
| Comment: Support from Convergence is always very professional timely and courteous. Their services have made a huge difference in our operation. Their support people are very personable as well. | |
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Kathleen |
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Resolved Date: June 25th, 2009 |
Incident/Request: LAN Disabled on Laptop |
| Comment: I was amazed at how quickly Curran was able to troubleshoot given the very sketchy bits of information I gave him! | |
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Marion |
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Resolved Date: June 24th, 2009 |
Incident/Request: Assist Kristen with new user creation process |
| Comment: What a great company! They have gone above and beyond for us at Big Brother Big Sisters in their customer service and the technical knowledge of the staff is superior. | |
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Kristen |
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Resolved Date: June 23rd, 2009 |
Incident/Request: Needs RDP to PDXWS22 |
| Comment: Very responsive. Always polite and courteous. | |
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Kathy |
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Resolved Date: June 22nd, 2009 |
Incident/Request: Request to set up printer on laptop for printing in Seattle Office |
| Comment: worked with Ray ; excellent experience | |
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Kathleen |
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Resolved Date: June 19th, 2009 |
Incident/Request: Computer performance issue |
| Comment: Rick fixed the problem in no time! | |
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Vicky |
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Resolved Date: June 18th, 2009 |
Incident/Request: Restore Act! database from backup |
Comment: Not only did we get the data restored but I got my daily exercise. It reminded me of running lines in gym class…  |
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Darren |
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Resolved Date: June 17th, 2009 |
Incident/Request: Alert: Dawn is getting “delayed write failed” messages on her laptop. |
| Comment: everyone always very helpful and patient. | |
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Dawn |
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Resolved Date: June 16th, 2009 |
Incident/Request: John Walz’s computer will not open yahoo mail |
| Comment: Eric Very good experience and you know i’m a tough judge….john walz | |
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John |
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Resolved Date: June 15th, 2009 |
Incident/Request: Tape backup issues. Not ejecting tape. |
| Comment: Curran is wonderful to work with very good and takes time to help me understand what needs to be done. | |
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Robin |
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Resolved Date: June 12th, 2009 |
Incident/Request: Cannot connect to computer through Deverra Account |
| Comment: I appreciate Stephen’s prompt return call to me and getting this set up so quickly. | |
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Sandy |
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Resolved Date: June 10th, 2009 |
Incident/Request: ALERT (flexgen server) not crashed/rebooting |
| Comment: thanks again for the great service. | |
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Trudy |
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Resolved Date: June 8th, 2009 |
Incident/Request: Customer Service Distribution List |
| Comment: You always do a wonderful job for us! Thank you!!! | |
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Rachel |
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Resolved Date: June 5th, 2009 |
Incident/Request: Need Arkona and Arkona printer set up |
| Comment: When I the analyst got right to it and fixed the problem. He helped out immensely at a business critical time! | |
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Eric |
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Resolved Date: June 3rd, 2009 |
Incident/Request: Emails bouncing back |
| Comment: you guys are always just great! | |
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Barb |
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Resolved Date: June 2nd, 2009 |
Incident/Request: No Network Connection on Carolyn PC |
| Comment: Great having a small team of staff – John remembered the problem I’d had before and once I reset the router I was good to go. | |
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Carolyn |
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If you would like to receive more information simply contact us.
What People Are Saying
- “It was awesome to just call and the service tech right there accessed my computer and quickly fixed my printing issue. Within 5 minutes I was back online and going again. Excellent teamwork and support!!”
- Marv Broadbent, DeaMor Associates