Past CSI
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Resolved Date: April 30th, 2009 |
Incident/Request: Ronda unable to send email |
| Comment: Thanks for all the great help. Also fixed it very fast!!!! | |
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Dawn |
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Resolved Date: April 29th, 2009 |
Incident/Request: Monitoring alert: Virus Found on computer |
| Comment: I got some viruses last week and the gentleman (John?) was very efficient in running the scans and cleaning everything up. I was only off my computer for about an hour. Thanks again for your help! | |
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Travis |
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Resolved Date: April 28th, 2009 |
Incident/Request: Reset the home page and remove myspace installs on friendhallway7 |
| Comment: Curran did a great job and met a tight timeline I was working with. Thanks! | |
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Lois |
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Resolved Date: April 27th, 2009 |
Incident/Request: Nat Ono got a new blackberry and needed to import contacts from Nwjesuits |
| Comment: Rick Powell was exemplary in resolving my issue of adding Outlook contacts to my Blackberry. When one avenue did not work he was able to determine alternative ways to get my contacts. I appreciate his professionalism and work. He got it done in a very short time. | |
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Lois |
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Resolved Date: April 24th, 2009 |
Incident/Request: Unable to scan documents from iris.sap.tuality |
| Comment: As always the guys are great and helpful. Don’t know what we would do without you! | |
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Marsha |
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Resolved Date: April 23rd, 2009 |
Incident/Request: Updated a program that needs Admin privelages to complete |
| Comment: Very helpful corteous and took care of the problem | |
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Victor |
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Resolved Date: April 22nd, 2009 |
Incident/Request: PC is running incredibly slow. |
| Comment: Scott did great fixing my computer and made it a ton faster! | |
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Cami |
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Resolved Date: April 21st, 2009 |
Incident/Request: Assistance with Switch Smartphones |
| Comment: I have always been extremely pleased with the service from Convergence; this time was no different excellent! They are very friendly tolerant of my technology ignorance and very quick and competent at fixing my problems and answering my technology questions. I hope AGC continues to use Convergence as an AGC employee I really appreciate their great service. | |
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Brent |
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Resolved Date: April 20th, 2009 |
Incident/Request: Security Auditor Review |
| Comment: Eric did a fabulous job on our accreditation review! | |
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Marion |
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Resolved Date: April 17th, 2009 |
Incident/Request: Question about network |
| Comment: Good stuff as usual! Thanks Aaron! | |
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Brad |
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Resolved Date: April 16th, 2009 |
Incident/Request: Needs a couple people moved to new computers |
| Comment: I always get great service from Josh and Scott. | |
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Mike |
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Resolved Date: April 15th, 2009 |
Incident/Request: Act! administrator access for Ed |
| Comment: fast and accurate thanks! | |
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Heather |
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Resolved Date: April 14th, 2009 |
Incident/Request: Please increase mailbox restrictions on single users |
| Comment: This was taken care so fast. Thank you so much for taking care of WFM. I have a great team. | |
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Robin |
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Resolved Date: April 13th, 2009 |
Incident/Request: iPhone issues for Samantha |
| Comment: Super nice helpful guys. | |
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Samantha |
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Resolved Date: April 10th, 2009 |
Incident/Request: Cannot access desktop icon |
| Comment: Stephen was very helpful and timely. Excellent follow-up. | |
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Carolyn |
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Resolved Date: April 9th, 2009 |
Incident/Request: Change of personnel |
| Comment: Ryan did a great job talking me through security issues we had about an employee we were going to dismiss as well as the actual password revisions etc. | |
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Dave |
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Resolved Date: April 8th, 2009 |
Incident/Request: Cannot print pdf or tiff to Kyocera. |
| Comment: Thank you very much for your help in resolving the issue. You guys are great to work with. | |
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Richard |
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Resolved Date: April 8th, 2009 |
Incident/Request: Receiving duplicate emails. |
| Comment: Their service is always timely courteous and thorough | |
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May |
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Resolved Date: April 7th, 2009 |
Incident/Request: Cannot print |
| Comment: Thank you Rick for your prompt attention to this matter as I was falling behind on my reports | |
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Keith |
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Resolved Date: |
Incident/Request: McAfee Reinstall |
| Comment: Really enjoy working with Scott and Josh. Very responsive and knowledgeable. | |
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Jay |
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Resolved Date: April 5th, 2009 |
Incident/Request: Errors when trying to install HP printer. |
| Comment: He fixed a problem that our other IT person said could not be fixed. Way to go… | |
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Nancy |
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Resolved Date: April 4th, 2009 |
Incident/Request: Need DST Patch |
| Comment: Great job I tested with OAME and seems to be working perfect now! Thank you. | |
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Jesenia |
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Resolved Date: April 3rd, 2009 |
Incident/Request: Set up OCE Copier – scanning to e-mail |
| Comment: All of the people we have dealt with at Convergence have been helpful courteous and knowledgeable. This is the first time I have had complete confidence in our IT system and it’s because we have Convergence supporting it. | |
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Kathy |
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Resolved Date: April 1st, 2009 |
Incident/Request: Alert : CPU running at 100% |
| Comment: The guys I have dealt with are always friendly funny and very efficient. | |
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Teresa |
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Resolved Date: March 31st, 2009 |
Incident/Request: Blackberry is not syncing correctly |
| Comment: Even with a very stressed out owner of the company Nick did a superb job of getting things fixed and working correctly without compromising any data. I’m impressed! | |
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Marion |
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Resolved Date: March 30th, 2009 |
Incident/Request: Steve email (cleanup mailboxes and AD) |
| Comment: I believe Currin helped on this. You hired a great person. Hope to keep him on our team to help us. Love working with him | |
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Robin |
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Resolved Date: March 26th, 2009 |
Incident/Request: Employee changes in AD and GAL |
| Comment: Response time was so fast I greatly appreciate it. Everyone at convergence is always so nice and helpful! Thank you Rachel | |
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Rachael |
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Resolved Date: March 25th, 2009 |
Incident/Request: VPN Issue |
| Comment: Eric did a wonderful job. Give him a raise. | |
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Drew |
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Resolved Date: March 24th, 2009 |
Incident/Request: Fax System is DOWN! |
| Comment: Jeff acted quickly and efficiently with our fax “freeze” situation and got us back in business right away – Kudos to Jeff ! | |
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Becky |
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Resolved Date: March 23rd, 2009 |
Incident/Request: The color printer is printing a test/calibration page after each print. |
| Comment: If you had a choice higher than “Very Satisfied” I would have chosen that one. | |
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Linda |
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Resolved Date: March 19th, 2009 |
Incident/Request: Set-up iPhone for user |
| Comment: More than VERY SATISFIED!!!!!!!!!!!!!!!!!!! | |
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Meghan |
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Resolved Date: March 17th, 2009 |
Incident/Request: Terry’s laptop skipped its Backup |
| Comment: No matter who I’ve dealt with they are all professionals. I deal with Rick most of the time and I appreciate how he makes sure I understand what is happening | |
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Terry |
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Resolved Date: March 15th, 2009 |
Incident/Request: Mary moved workstations and could not open mail. |
| Comment: RICK HAS ALWAYS BEEN FREAT AT GETTING OUR NEEDS MET. HE ROCKS | |
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Mary |
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Resolved Date: March 13th, 2009 |
Incident/Request: QuickBooks is not working properly. |
| Comment: Rick was AWESOME in getting this issue resolved. He was diligent in getting it to work and was flexible with my time/availability | |
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Colette |
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Resolved Date: March 11th, 2009 |
Incident/Request: Ed lost Document opened from outlook that he was working on and is now gone. Need to recover. |
| Comment: We got the document back! Thanks for your help. | |
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Marion |
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Resolved Date: March 9th, 2009 |
Incident/Request: Activate BlackBerry for Brigitte |
| Comment: You guys are always incredibly awesome and helpful!! I appreciate all of you so much! | |
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Brigitte |
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Resolved Date: March 6th, 2009 |
Incident/Request: Matt systems is having slowness issues. |
| Comment: Matt reported a problem with his computer on Thursday afternoon. He was gone on Friday but Convergence was able to change his password so I could log on and they fixed everything so Matt didn’t have any down time. Worked great! | |
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Kathy |
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Resolved Date: March 4th, 2009 |
Incident/Request: shop users are having problems connecting |
| Comment: Both Ray and Jay called to tell me the outcome. Ray just happened to pick up the phone first so Jay left a voicemail. Thanks for the follow-up guys. | |
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Jeff |
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Resolved Date: March 3rd, 2009 |
Incident/Request: Eddy would like to correct her primary email |
| Comment: Stephen was very helpful and alternative to my problem. I am very pleased. thank you | |
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Eddy |
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Resolved Date: February 27th, 2009 |
Incident/Request: help Bob activate his BB |
| Comment: Eric is the Bomb. He helped me greatly and is extremely knowledgeable and customer service oriented. | |
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Bob |
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Resolved Date: February 25th, 2009 |
Incident/Request: Printer at the Northridge store is printing double. |
| Comment: KEEP UP THE GREAT WORK! THANK YOU FOR ALWAYS BEING HELPFUL! | |
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Swayla |
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Resolved Date: February 23rd, 2009 |
Incident/Request: Keeps getting a logon screen popping up for the network. |
| Comment: Excellent work. Thank you. | |
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Steve |
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Resolved Date: February 20th, 2009 |
Incident/Request: Backup Failure Alert |
| Comment: Not sure what this is referring to but that is probably because Convergence just took care of it for us. That’s a GOOD thing. Thanks! | |
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Ryan |
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Resolved Date: February 18th, 2009 |
Incident/Request: Terminal session stuck on the screen |
| Comment: When I emailed the problem they got on it and the problem was fixed within half an hour | |
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Don |
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Resolved Date: February 17th, 2009 |
Incident/Request: Terminal session stuck on the screen |
| Comment: Always great service!! | |
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Elaine |
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Resolved Date: February 16th, 2009 |
Incident/Request: Trojan alert from network |
| Comment: Rick was marvelous! | |
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Linda |
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Resolved Date: February 13th, 2009 |
Incident/Request: Unable to locate Outlook icon |
| Comment: He could not have been more professional and fixed my problem fast. Thank you! | |
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Becky |
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Resolved Date: February 12th, 2009 |
Incident/Request: Issues receiving email |
| Comment: Josh Scott and Eric are great to work with and very helpful. | |
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Mary |
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Resolved Date: February 11th, 2009 |
Incident/Request: Tina is unable to connect to the terminal server. |
| Comment: You guys ROCK! Thanks for your patience with this technologically challenged caller…:-) | |
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Tina |
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Resolved Date: February 10th, 2009 |
Incident/Request: Recieved Duplicate emails from Friday through Sunday |
| Comment: I am always pleased with the Convergence staff’s quick response and courteous service. | |
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May |
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Resolved Date: February 9th, 2009 |
Incident/Request: need my office calendar turned on |
| Comment: keep up the good work / thank you again | |
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Bob |
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Resolved Date: February 6th, 2009 |
Incident/Request: Locked Eclicktic session |
Comment: THE TECHNICIAN NOT ONLY CORRECTED THE PROBLEM HE ADVISED ME ON HOW TO TAKE CARE OF IT IF IT HAPPENS AGAIN.  |
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Sheila |
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Resolved Date: February 5th, 2009 |
Incident/Request: Cannot print |
| Comment: Very good customer service very polite and patient. | |
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Sara |
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Resolved Date: February 3rd, 2009 |
Incident/Request: Power Outage on network – ALERT! |
| Comment: Excellent service instant response. We’re very satisfied. | |
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Bill |
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Resolved Date: January 29th, 2009 |
Incident/Request: Laptop is slow |
| Comment: Stephen was an awesome help to me. Very satisfied with the level of service he provided. | |
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Curtis |
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Resolved Date: |
Incident/Request: Excellent service instant response. We’re very satisfied. |
| Comment: Very friendly – explained items that needed to be “tweaked” so that I understood the new configuration. Completed the same same day. | |
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Sandy |
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Resolved Date: January 23rd, 2009 |
Incident/Request: Monthly Network Review |
| Comment: I always learn a lot when I meet with Eric! |
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Marion |
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Resolved Date: January 21st, 2009 |
Incident/Request: Trouble syncing new phone to exchange |
| Comment: Keep up the great work!! | |
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Dave |
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Resolved Date: January 16th, 2009 |
Incident/Request: Needs data moved from H to U drive |
| Comment: I appreciate the fact that you can work on a computer in our Seattle office from Portland. We didn’t even have to coordinate with anyone in the Seattle office. Pat came in the next day and his computer is better/faster – like a miracle! |
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Kathy |
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Resolved Date: January 15th, 2009 |
Incident/Request: Sluggish Performance |
| Comment: Thanks very much for your help! |
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Dawn |
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Resolved Date: January 14th, 2009 |
Incident/Request: Needs data moved from H to U drive |
| Comment: They are great and very patient with us and have helped a great deal. I think our two organizations work very well together. |
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Jack |
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Resolved Date: January 13th, 2009 |
Incident/Request: Need to move data to new user folders. |
| Comment: thanks again! I have been very impressed with convergence! |
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Rose |
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Resolved Date: January 12th, 2009 |
Incident/Request: Error message “Word is unavailable not installed or is not the same version as Outlook” |
| Comment: Keep up the good work!! | |
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Dave |
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Resolved Date: January 8th, 2009 |
Incident/Request: Julie cannot log onto Asters |
| Comment: YOU ARE THE BEST! | |
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Dayle |
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Resolved Date: January 7th, 2009 |
Incident/Request: Share USB printer from SCORE-ACCOUNTING from SCORE-SEC01 |
| Comment: Always responsive and good work completed. |
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Martin |
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Resolved Date: |
Incident/Request: hertz07.hcs.bend|is offline – NOC Alert |
| Comment: Chuck took care of business like a pro and on a Saturday. Mad props! |
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John |
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Resolved Date: |
Incident/Request: Additional Deverra Anywhere users |
| Comment: Thanks for the quick set-up….it is greatly appreciated!! |
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Jessica |
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Resolved Date: |
Incident/Request: Failed firewall / Customer down – URGENT! |
| Comment: Jon is fantastic. The response to our firewall failure by Shane B and Jon was fantastic. They were very quick to develop a very clever workaround to get our team back up and working until the new firewall could be purchased and installed. I annually approve a new S.L.A. because of these people and Thanks to the entire team but Jon and Shane really stand Jim |
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Jim |
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Resolved Date: |
Incident/Request: Outlook not seeing his NK2 file |
| Comment: Excellent and professional service. Thank you! |
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Miguel |
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Resolved Date: |
Incident/Request: Security had locked her PC – Couldn’t gain access to network |
| Comment: The guy who helped me was very friendly helpful knowledgeable and fast! Great Job!!! Thank you… |
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Marni |
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Resolved Date: |
Incident/Request: Outlook Frozen |
| Comment: Steven M was great! I called the help desk. He got to my issue directly and with no delay. I was ‘back up and running’ in mere minutes and able to complete my report in a timely manner. Thank you Steven |
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Steven B |
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Resolved Date: |
Incident/Request: Missing contact folder. |
| Comment: Thanks for all you do. Happy Holidays to you all! |
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Dianne |
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Resolved Date: |
Incident/Request: Alert – Store 12 is down. No WAN connectivity |
| Comment: RICK WAS A VERY HELPFUL PERSON AND VERY KNOWLEDGEABLE OF WHAT HE WAS DOING. WAS A PLEASURE WORKING WITH HIM. |
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Felix |
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Resolved Date: |
Incident/Request: Deverra Security found Backdoor Trojan. |
| Comment: Scott did a great job! | |
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Sean |
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Resolved Date: |
Incident/Request: Users are unable to access the F drive on the ‘New Accounts’ computer |
| Comment: Jay is fantastic! Thanks for your help. |
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Dawn |
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Resolved Date: |
Incident/Request: Assist end user with remote support on usb wireless card functionality |
| Comment: Great job. You solved a problem quickly that took many other IT people hours to NOT solve. |
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Emily |
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Resolved Date: |
Incident/Request: Printer tray issue |
| Comment: I can see why you guys are so busy! Great job. You solved a problem quickly that took many other people hours to NOT solve. |
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Jan |
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Resolved Date: |
Incident/Request: laptop running slower |
| Comment: Rick did an outstanding job recognizing my slow running laptop problem and solving the issue. Thanks Rick and CNWI. |
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Tracy |
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Resolved Date: |
Incident/Request: Backup Failure |
| Comment: Thanks! Speedy fast service as always! You guys rock! |
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Barb |
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Resolved Date: |
Incident/Request: Alert – Failure to change tape |
| Comment: Stephen is great. Did just what was needed and explained it so I could understand. And then he followed up with a great email. Thanks! |
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Marion |
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Resolved Date: |
Incident/Request: Proactive Alert - Key system is offline. |
| Comment: Very appreciative of your proactive calls and automatic detection of our network problems. Seems the issue (modem connection) resolved itself but you were still helpful in troubleshooting. |
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Bill |
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Resolved Date: |
Incident/Request: Network connection information |
| Comment: My issue was not that critical but Convergence handled it very promptly and professionally. Thanks!! |
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Marv |
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Resolved Date: |
Incident/Request: PC is locked |
| Comment: The gentleman that helped me was very friendly helpful and efficient. Thank you! |
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Marni |
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Resolved Date: |
Incident/Request: Use at the Salem location can’t connect to critical application. |
| Comment: Great job folks thanks….. | |
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Ben |
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Resolved Date: |
Incident/Request: Publisher to PDF |
| Comment: Thank you it helped immensely! |
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Tina |
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Resolved Date: |
Incident/Request: User lost their Blackberry Mike would like to remote wipe. |
| Comment: Everyone did a great job of helping to ease everyone’s mind here about the data on the lost BB |
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Mike |
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Resolved Date: |
Incident/Request: New client - Progress open CNWI Network Overview improvement items with network |
| Comment: Its going great. Everyone here is happy w/ the service and status of our network to this point. Huge improvements have been made! |
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Jeff |
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Resolved Date: |
Incident/Request: drive is no longer reachable was having problems rebooted |
| Comment: Eric was very helpful and pleasant to talk to over the phone. |
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Virginia |
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Resolved Date: |
Incident/Request: Backup tape did not eject alert |
| Comment: It is always a pleasure to hear Stephen at the other end of the line. I know he will get the problem resolved. |
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Richelle |
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Resolved Date: |
Incident/Request: Internet access changes |
| Comment: Response and fix was immediate. I appreciated that. Thank you. |
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Jim |
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Resolved Date: |
Incident/Request: Rebuild Tom’s old PC as a spare |
| Comment: Convergence is always on top of computer needs. In the case of Tom’s old PC Aaron did an outstanding job of keeping us up to date and resolving any problems. He continues to support us with very impressive results. Thanks Tracy |
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Tracy |
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Resolved Date: |
Incident/Request: Virus outbreak alert |
| Comment: Josh and Scott were both amazing and very helpful! |
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Lisa |
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Resolved Date: |
Incident/Request: Please remove Marjorie Taylor’s e-mail |
| Comment: Great response time … handled perfectly. |
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Kristi |
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Resolved Date: |
Incident/Request: Request to move user from one machine to another |
| Comment: Thank you very prompt response. |
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Lori |
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Resolved Date: |
Incident/Request: Not Receiving Emails |
| Comment: Everyone at Convergence has been extremely helpful!! |
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Annie |
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Resolved Date: |
Incident/Request: Help with Employee lockdown |
| Comment: Josh was great…….and his instant response time was appreciated for the situation we were dealing with. Thank you! |
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Andy |
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Resolved Date: |
Incident/Request: CD drive is down |
| Comment: This service was handled so fast it was amazing! I really appreciate the ease with which Convergence handles our technical issues. |
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Julia |
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Resolved Date: |
Incident/Request: New Employee Setup |
| Comment: Rod processed my request immediately and had our new employee’s log in and e-mail set up right away. Makes me look like I’m on top of things! |
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Kathy |
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Resolved Date: |
Incident/Request: Brigitte needs help configuring her phone to sync with her outlook. |
| Comment: Ben is just excellent! He was so patient and so thorough and SO nice! Thank you SO much!!!! |
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Brigitte |
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Resolved Date: |
Incident/Request: Assistance with AT&T regarding phone system/internet. |
| Comment: The very best in customer service & support ! |
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Kathy |
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Resolved Date: |
Incident/Request: Setup BB’s for Leonard and Kevin Mc. |
| Comment: Eric is awesome to work with on these deals!! |
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Jim |
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Resolved Date: |
Incident/Request: Sharpdesk scanner setup |
| Comment: Rod was great and very patient!!! |
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Carrie |
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Resolved Date: |
Incident/Request: Data missing from network |
| Comment: Rod is AWESOME!!! He saved us today by finding lost data!!! Many thanks to Rod! |
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Angela |
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Resolved Date: |
Incident/Request: setup screen time out |
| Comment: Wow! I barely sent that request when I got a call back. Thanks for your quick response and for taking a moment to explain to me how I could change screen savers. |
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Connie |
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Resolved Date: |
Incident/Request: Xreate folder on K drive limit access |
| Comment: Ray is super speedy!! He is my new best friend!! |
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Sara |
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Resolved Date: |
Incident/Request: Steven wanted his laptop cleaned out to free up some disk space. |
| Comment: As always you guys at convergence are good. |
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Steven |
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Resolved Date: |
Incident/Request: Debra needed some print jobs cleared out. |
| Comment: I really appreciate your prompt service. |
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Debra |
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Resolved Date: |
Incident/Request: PC will not start up |
| Comment: ALWAYS QUICK AND PROFESSIONAL - VERY QUICK AND EFFECTIVE TURNAROUND TIME |
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Angie |
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Resolved Date: |
Incident/Request: Chris can’t sync his phone and his word documents have disappeared. |
| Comment: Scott did an excellent job. | |
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Chris |
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Resolved Date: |
Incident/Request: Critical Patch Deployment |
| Comment: Timely efficient and all I need. Great follow through. Thanks! |
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Marion |
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Resolved Date: |
Incident/Request: slow printing across the network to ricoh printer. |
| Comment: Excellent as usual!! | |
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June |
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Resolved Date: |
Incident/Request: Outlook Calendar time issues |
| Comment: Josh did a great job researching the problem and then minimizing the need to share my computer and fix it! Very professional – glad he’s on our team! |
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Sarah |
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Resolved Date: |
Incident/Request: Thin Client receiving ‘Max Number of Connections exceeded” |
| Comment: FOLLOW-UP CALL WAS PLACED WHICH I THOUGHT WAS VERY PROFESSIONAL. |
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Irene |
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Resolved Date: |
Incident/Request: Disable user |
| Comment: Wuhoo for Aaron it was SUPER fast!! |
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Sarah |
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Resolved Date: |
Incident/Request: Windows-No Disk-error |
| Comment: It’s nice to have someone who will work with us when we are having issues with our computers. |
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Dave |
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Resolved Date: |
Incident/Request: Deverra not being recognized |
| Comment: Ray’s great! Thanks again! | |
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Brad |
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Resolved Date: |
Incident/Request: Downloaded Possible Trojan |
| Comment: Most excellent: Thank you for your services. |
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Mark |
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Resolved Date: |
Incident/Request: CNWI NOC INTERNAL ALERT : network is down |
| Comment: Rod was so helpful internet was down no more than half an hour. great job! |
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Robin |
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Resolved Date: |
Incident/Request: Cannot connect from home |
| Comment: Thank you Steven. He went above and beyond the call of duty in diagnosing my VPN connection issue and I really appreciate it. He not only fixed it for today but gave me the knowledge I need to try to fix it myself in the future. All with extreme patience and expertise. Your technical staff is AMAZING! |
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Jeanine |
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Resolved Date: |
Incident/Request: New PC needed for Seattle Office |
| Comment: Rod delivered excellent service to our company. Thanks! |
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Kathy |
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Resolved Date: |
Incident/Request: Add color printer |
| Comment: Josh is always SUPER helpful and great to work with! He always solves my problems in a VERY timely manner! Very personable as well! |
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Stacey |
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Resolved Date: |
Incident/Request: Need Shortel switch removed from their network |
| Comment: Great service as always | |
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Kris |
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Resolved Date: |
Incident/Request: Review changing circuit from Covad to alternate Business Class internet provider |
| Comment: Ray was great!!!!!!! THANK YOU!!!!!! |
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Tonya |
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Resolved Date: |
Incident/Request: Dick’s email signature generating ActiveX error messages |
| Comment: Wuhoo for Aaron!! | |
|
Sara |
|
|
Resolved Date: |
Incident/Request: Cheryl is having trouble with her Dyno label printer. |
| Comment: JOSH IS SUCH A PRO AND A PLEASURE TO DEAL WITH. |
|
|
Cheryl |
|
|
Resolved Date: |
Incident/Request: Outlook – public folders missing |
| Comment: Thank you for your dedicated service… We appreciate the individual concern for our computer needs. |
|
|
Paula |
|
|
Resolved Date: |
Incident/Request: distorted email from one sender |
| Comment: As always perfect score | |
|
Crystal |
|
|
Resolved Date: |
Incident/Request: Client requested changing of Patch day of week to better flow with remote users |
| Comment: Immediate close out and resolution – very good! |
|
|
Cindy |
|
|
Resolved Date: |
Incident/Request: desktop not loading correctly |
| Comment: He did great! I got payroll out on time. Thanks!!! |
|
|
Kimberley |
|
|
Resolved Date: |
Incident/Request: Backup job did not eject tape |
| Comment: Steven you rock .. you are such a nice guy .. you always get our problems at ICM fixed ASAP! You deserve a raise! |
|
|
Syndee |
|
|
Resolved Date: |
Incident/Request: MS Office problems |
| Comment: Very quick response to my email for help very quick remediation pleasant customer service. Excellence at work. |
|
|
Mark |
|
|
Resolved Date: |
Incident/Request: Please assist user with her desktop error messages |
| Comment: Nick has helped me twice now and I have been delighted with the results. Thank You! |
|
|
Yvonne |
|
|
Resolved Date: |
Incident/Request: JPEGS are opening in Paint |
| Comment: I received a call within 10 minutes of posting my question. Problem cleared up and clear communication and directive was given to avoid the same issue in the future. Thanks a bunch! |
|
|
Heather |
|
|
Resolved Date: |
Incident/Request: Does not have access to Eclicktic |
| Comment: Stephen is always very helpful. He is professional courteous and always easy to work with. Keep up the great work Stephen. |
|
|
Julia |
|
|
Resolved Date: |
Incident/Request: instruction for archiving email |
| Comment: THE ANALYST WAS VERY PROFESSIONAL AND I COULD TELL LIKE HE KNEW WHAT HE WAS DOING. EVERYTHING LOOKED EASY FOR HIM. |
|
|
Raymond |
|
|
Resolved Date: |
Incident/Request: question regarding H: drive |
| Comment: Sent and email request and was online with a tech within 5 minutes! Thanks.. |
|
|
Wendy |
|
|
Resolved Date: |
Incident/Request: Print Drivers for Konica Minolta 350 not printing correctly. |
| Comment: 1st time working with the technician. Great work!! |
|
|
Pattarin |
|
|
Resolved Date: |
Incident/Request: Unable to log into Outlook |
| Comment: Anytime we have an issue with the computers I always get great service! Thanks |
|
|
Leslie |
|
|
Resolved Date: |
Incident/Request: Jeanine Has a popup MS Antivirus infection. |
| Comment: As always your staff is excellent in providing excellent customer service and follow up. They know exactly what to do to fix the problem. Thank you. |
|
|
Jeanine |
|
|
Resolved Date: |
Incident/Request: screen is small from undocking computer |
| Comment: josh was great helped me right away. thanks |
|
|
Dawn |
|
|
Resolved Date: |
Incident/Request: PC having problems with his PC. |
| Comment: Josh did a great job today October 2 2008 when my computer crashed. |
|
|
Chris |
|
|
Resolved Date: |
Incident/Request: Mina is having trouble running pre-screen.isg.com (for perform). |
| Comment: Josh thanks for all your help and hope you enjoy winter in Oregon. |
|
|
Mina |
|
|
Resolved Date: October 1st, 2008 |
Incident/Request: Need to set PDA back up to sync with Outlook |
| Comment: Great job – very speedy service. Helpful to me that Aaron knew I was capable of following the instructions myself rather than being walked through the instructions over the phone – I appreciate that! |
|
|
Bob |
|
|
Resolved Date: October 1st, 2008 |
Incident/Request: Delphi errors |
| Comment: I had a wonderful experience with both Ray and Rick. They answered all of my questions and were excellent in doing so. |
|
|
Shalia |
|
|
Resolved Date: September 30th, 2008 |
Incident/Request: John has not received any email |
| Comment: That was quick and easy - Thank you! |
|
|
Bev |
|
|
Resolved Date: September 30th, 2008 |
Incident/Request: needs system improvement for PowerPoint’s / new computer. |
| Comment: Once again how can it get any better? Good job on my new computer. It was seamless and done while I was not even in the office. |
|
|
Jody |
|
|
Resolved Date: September 30th, 2008 |
Incident/Request: Antivirus infection |
| Comment: Again Convergence fixed my problems. Jay was able to quickly identify and fix the virus issue that I caused. Convergence to the rescue again. I have worked inside both Hewlett-Packard and Intel and by far Convergence service is the best technical service I have ever experienced. In case no one tells you you are consistent with your great service as well. |
|
|
Brent |
|
|
Resolved Date: September 29th, 2008 |
Incident/Request: printer shows as not connected |
| Comment: He was very nice and helpful |
|
|
Tristee |
|
|
Resolved Date: September 26th, 2008 |
Incident/Request: email delivery failure |
| Comment: Very quick results! Thank you! |
|
|
Julie |
|
|
Resolved Date: September 25th, 2008 |
Incident/Request: unable to open .wso attachments. |
| Comment: Josh was very professional & courteous over the phone and was able to assist me with my request to download “Snapshot”. And in return I was able to show another office mate how to download “Snapshot”. |
|
|
Virginia |
|
|
Resolved Date: September 25th, 2008 |
Incident/Request: delete print job |
| Comment: Appreciated the quick turn around. |
|
|
Connie |
|
|
Resolved Date: September 24th, 2008 |
Incident/Request: Deploy Deverra to EDM PA – remove WSUS |
| Comment: wonderful as always! | |
|
Zane |
|
|
Resolved Date: September 24th, 2008 |
Incident/Request: setup new resource “testing room” |
| Comment: Stephen did a great job! I love the customer service that Convergence always provides! All of our reps always are smiling and give off that happy warm feel! |
|
|
Jesenia |
|
|
Resolved Date: September 23rd, 2008 |
Incident/Request: Problem with Web Portal |
| Comment: Everything was fixed as asked … always great help! |
|
|
Crystal |
|
|
Resolved Date: September 22nd, 2008 |
Incident/Request: System time is off on everybody’s PC |
| Comment: Ray is always great! | |
|
Brook |
|
|
Resolved Date: September 19th, 2008 |
Incident/Request: New Dell Laptop |
| Comment: This is the best support service I have ever had the pleasure of working with in any industry. People are knowledgeable timely flexible and have the right sense of urgency. |
|
|
Jody |
|
|
Resolved Date: September 18th, 2008
|
Incident/Request: Front Desk email keeps prompting for password |
| Comment: As always Ray is a star and rides to my rescue |
|
|
Freyda |
|
|
Resolved Date: September 18th, 2008 Case#93329 |
Incident/Request: allow all employee’s access to Dymo Label Maker |
| Comment: ALWAYS EXCELLENT. | |
|
Cheryl |
|
|
Resolved Date: September 17th, 2008 |
Incident/Request: Depot_system crashed every other hour (avg) |
| Comment: Once Rod got on my problem and looked at it he fixed it very quickly and I have had no reoccurrence of the issue. He did great! |
|
|
Duane |
|
|
Resolved Date: September 16th, 2008 |
Incident/Request: New user account request |
| Comment: GREAT AS ALWAYS | |
|
Steve |
|
|
Resolved Date: September 16th, 2008 |
Incident/Request: provide valid email accounts for Sterling to use to setup store and forward |
| Comment: Eric B is the best! | |
|
Kathy |
|
|
Resolved Date: September 15th, 2008 |
Incident/Request: cannot vpn |
| Comment: superman of IT! | |
|
Leslie |
|
|
Resolved Date: September 12th, 2008 |
Incident/Request: Outlook program not responding error |
| Comment: Rick has always done an outstanding job for me whenever I have called in with issues!! |
|
|
Brett |
|
|
Resolved Date: September 12th, 2008 |
Incident/Request: unable to log into Blacksmith applications |
| Comment: Excellent as always!! | |
|
Crystal |
|
|
Resolved Date: September 11th, 2008 |
Incident/Request: setup home computer to be able to work remotely |
| Comment: Aaron is great. It is always a pleasure to work with him. |
|
|
Jenni |
|
|
Resolved Date: September 11th, 2008 |
Incident/Request: security access appears to be reduced |
| Comment: Jason is terrific. Fixed it right away |
|
|
Craig |
|
|
Resolved Date: September 11th, 2008 |
Incident/Request: Sterling IP change |
| Comment: Made it so simple I forgot what it was. Really helped me focus on running my business. |
|
|
Ryan |
|
|
Resolved Date: September 10th, 2008 |
Incident/Request: Questions about laptop |
| Comment: Steven your great thanks so much |
|
|
Dusty |
|
|
Resolved Date: September 10th, 2008 |
Incident/Request: Unable to connect to Internet from work laptop. |
| Comment: Ray was great! I think you should give him a raise or a bonus! |
|
|
Richard |
|
|
Resolved Date: September 9th, 2008 |
Incident/Request: Restore Files |
| Comment: Situation was handled very quickly! |
|
|
Mark |
|
|
Resolved Date: September 8th, 2008 |
Incident/Request: Exchange Server is down |
| Comment: Jason had us up and running within a half an hour. He was awesome. Thanks |
|
|
Robin |
|
|
Resolved Date: September 8th, 2008 |
Incident/Request: Outlook view error |
| Comment: Scott did an excellent job! He was able to fix it within minutes of being on my computer. That guy is GREAT! |
|
|
Jenny |
|
|
Resolved Date: September 5th, 2008 |
Incident/Request: Tablet PC issue |
| Comment: Excellent support — as usual! |
|
|
Mike |
|
|
Resolved Date: September 5th, 2008 |
Incident/Request: Lynn can not close a word document or send email. |
| Comment: The technician found the problem very quickly and his help was very much appreciated. |
|
|
Lynn |
|
|
Resolved Date: September 5th, 2008 |
Incident/Request: Need to setup user on laptop for remote access |
| Comment: Jason was very helpful & we were able to accomplish getting the laptop set up in a quick & simple manner. |
|
|
Lisa |
|
|
Resolved Date: September 4th, 2008 |
Incident/Request: pop-up notice for low virtual memory |
| Comment: Eric is an absolute pleasure to work with! Thanks so much for your help!! |
|
|
Danielle |
|
|
Resolved Date: September 4th, 2008 |
Incident/Request: Needs to set up new Verizon phone to sync to Exchange |
| Comment: The tech responded to my immediate needs |
|
|
Bruce |
|
|
Resolved Date: September 4th, 2008 |
Incident/Request: when he prints from acrobat it takes a very long time to bring up printer dialogue. |
| Comment: Stephen called and left me a message to follow up on the problem I had the day it was logged. I have been buried and did not return his call even though I was still having the problem. He followed up a week later caught me and resolved the problem in about 10 minutes over the phone while accessing my computer. It went smoothly and corrected the problem. Thanks for the help Stephen! |
|
|
Dick |
|
|
Resolved Date: September 3rd, 2008 |
Incident/Request: Received a blocked website message |
| Comment: Consistently excellent. Thanks. |
|
|
Scott |
|
|
Resolved Date: September 3rd, 2008 |
Incident/Request: Unable to print to the office printer from one computer |
| Comment: After being away for a while cannot log in |
|
|
Patty |
|
|
Resolved Date: September 3rd, 2008 |
Incident/Request: Unable to print to the office printer from one computer |
| Comment: Outstanding as always! | |
|
Dayle |
|
|
Resolved Date: September 2nd, 2008 |
Incident/Request: thin client locked up. |
| Comment: Thanks for your quick help!! | |
|
Dawn |
|
|
Resolved Date: August |
Incident/Request: APC back-UPS Pro 1000 failing |
| Comment: Very professional and helpful! |
|
|
Brenda |
|
|
Resolved Date: August |
Incident/Request: Backup failure–media |
| Comment: Steven is always very helpful with my questions. |
|
|
Sharon |
|
|
Resolved Date: August |
Incident/Request: needed some help setting up printer and wireless. |
| Comment: Rod was great. Thanks | |
|
Juilie |
|
|
Resolved Date: August |
Incident/Request: unable to send/receive emails |
| Comment: I was a convention in Bend Oregon. I was unable to send or receive emails on my blackberry and assumed it was a coverage issue with AT&T. I noticed that all the other ATT BB users were able to send and receive. Dave Murry was in front of me and so I asked him for help. with a email and phone call to the service team on my behalf Dave was able to adjust my settings and the emails were then received. This was one of the better examples of why Convergence ROCKS! Thank you! |
|
|
Ryan |
|
|
Resolved Date: August |
Incident/Request: Printer says that it is offline. |
| Our printer is used by four sales managers on a continuous daily basis and three others use it part time. Eric called back quickly and fixed the problem so that our production could get back to normal. Thanks!! |
|
|
Rebecca |
|
|
Resolved Date: August |
Incident/Request: restore file |
| Josh took care of the problem quickly and without a fuss- even though it was my 2nd offense at overwriting a file. I appreciate it that he didn’t lecture me. |
|
|
Connie |
|
|
Resolved Date: August |
Incident/Request: Cannot install cellular broadband software. |
| Comment: Rod was great! Also remind Robin, our internal admin, to set up Notebooks vs. direct ship before sending into the field. |
|
|
Brian |
|
|
Resolved Date: August |
Incident/Request: Omega Printing to color copier |
| Comment: Rod was great! | |
|
Starla |
|
|
Resolved Date: August |
Incident/Request: Everyone in company isn’t receiving all of their emails. |
| Comment: As always great friendly service |
|
|
Alicia |
|
|
Resolved Date: August |
Incident/Request: USB ports not recognizing flash drives |
| Comment: Aaron was amazing as he always is. | |
|
Jessica |
|
|
Resolved Date: August 19th, 2008 |
Incident/Request: Scanner error–Network Error CE-02 |
| Comment: Super as usual!!! | |
|
Karin |
|
|
Resolved Date: August 18th, 2008 |
Incident/Request: File restore supporting a payroll activity |
| Comment: Ray is very good at what he is entitled to accomplish. | |
|
Christopher |
|
|
Resolved Date: August 15th, 2008 |
Incident/Request: Request for 3 monitors |
| Jeff is very quick and great to work with on getting me quotes. rod always helps set up the monitors and anything else we need. You guys are great!! | |
|
Robin |
|
|
Resolved : August 14th, 2008 |
|
| Great job as usual! | |
| Christopher | |
|
Resolved : August 13th, 2008 |
|
| Overall support with any issue has been great! | |
| Dave | |
|
Resolved : August 12th, 2008 |
|
| Eric is great. I was in over my head and he came in and talked the talk to the right people and got everything fixed within a day. Yipee! What a relief to have someone like Eric (and the rest of the team) to rely upon. | |
| Marion | |
|
Resolved : August 12th, 2008 |
|
| Josh was a wonderful help and a pleasure to deal with. Nice, easy-going, competent matter and very polite. | |
| Connie | |
|
Resolved : August 11th, 2008 |
|
| Thanks for being so prompt. | |
| Cheri | |
|
Resolved : August 11th, 2008 |
|
| Superb !!! | |
| Linda | |
|
Resolved : August 8th, 2008 |
|
| “You guy’s are always there when I need you what more could I ask? Much appreciated!” | |
| Mike | |
|
Resolved : August 7th, 2008 |
|
| As always – great to work with you! | |
| Lisa | |
|
Resolved : August 6th, 2008 |
|
| Excellent service as always!! | |
| Dayle | |
|
Resolved : August 5th, 2008 |
|
| Very fast response thank you Scott | |
| Karlin | |
|
Resolved : August 5th, 2008 |
|
| Steven is a joy to work with and a great help in solving whatever problems I may have. | |
| Ruth | |
|
Resolved : August 4th, 2008 |
|
| Very helpful as always Thank you. |
|
| Alicia | |
|
Resolved : August 1st, 2008 |
|
| I have always enjoyed working with the Convergence Team! | |
| Dave | |
|
Resolved : August 1st, 2008 |
|
| Great Service every time!!! | |
| Brittany | |
|
Resolved : July 31st, 2008 |
|
| EXCEPTIONALLY satisfied. | |
| Linda | |
|
Resolved : July 29th, 2008 |
|
| Josh – did a great professional job, and followed his prompt initial contact right on time – Luke | |
| Luke | |
|
Resolved : July 28th, 2008 |
|
| THE CONVERGENCY GROUP IS OFFICIALLY COOOOOL! | |
| Cheryl F | |
|
Resolved : July 25th, 2008 |
|
| As usual Shane rocks! | |
| Cheryl N | |
|
Resolved : July 24th, 2008 |
|
| Steven has excellent knowledge and immediately helped me with the problem. Steven is always very pleasant to work with. | |
| Marilyn | |
|
Resolved : July 23rd, 2008 |
|
| Very fast response! Thank you | |
| Judy | |
|
Resolved : July 22nd, 2008 |
|
| It was a pleasure working with Steven on my scanner problem. | |
| Brad | |
|
Resolved : July 22nd, 2008 |
|
|
The whole team is always great to work with! And always patient with my less than stellar knowledge of my own computer–thanks so much! Jan |
|
| Jan | |
|
Resolved : July 22nd, 2008 |
|
|
Aaron is AWESOME! |
|
| Lori | |
|
Resolved : July 22nd, 2008 |
|
|
Jason was so helpful, he stepped in for me on this internet issue. I do not know what I would do without Jason. |
|
| Robin | |
|
Resolved : July 17th, 2008 |
|
| Nick was quick to respond and had the solution I needed for my issue. | |
| Debbie | |
|
Resolved : July 16th, 2008 |
|
| CHRIS WAS GREAT! HE KEPT ME INFORMED THROUGH OUT THE ENTIRE SERVICE REPAIR. | |
| Denise | |
|
Resolved : July 16th, 2008 |
|
| Wuhoo for Aaron!! | |
| Sara | |
|
Resolved : July 16th 2008 |
|
| GREAT JOB FIXED THE PROBLEM QUICKLY | |
| Brenda | |
|
Resolved : July 15th, 2008 |
|
| Jason turned this request around very quickly for us! | |
| Cindy | |
|
Resolved : July 14th, 2008 |
|
| I have worked with several reps and Steven always does a great job. Patient man. | |
| Cecelia | |
|
Resolved : July 10th, 2008 |
|
| Jeff was very nice and helpful he quoted me what we need and not what he thinks we need. There where so many changes to the quotes Jeff was right on top of it getting the correct information for me.Thanks | |
| Robin | |
|
Resolved : July 9th, 2008 |
|
| Thanks Josh! You guys are great as always.. |
|
| Karin | |
|
Resolved : July 8th, 2008 |
|
|
Very speedy response. |
|
| Mary | |
|
Resolved : July 3rd, 2008 |
|
| You guys continue to shine. Happy 4th! | |
| Mike | |
|
Resolved : July 3rd, 2008 |
|
| I have the utmost confidence in Ray and Andrew’s technical expertise. They also possess effective customer service skills, which makes the problem seem less annoying! | |
| Barbara | |
|
Resolved : July 3rd, 2008 |
|
| Andrew has always been good to me and this office. | |
| John | |
|
Resolved : June 24th, 2008 |
|
| Rod was extremely helpful and had the problem corrected in a matter of minutes. I couldn’t ask for more. | |
| Marilyn | |
|
Resolved : June 24th, 2008 |
|
| HE KNEW EXACTLY WHAT THE PROBLEMS WERE AND CORRECTED THEM RIGHT AWAY. | |
| Angie | |
|
Resolved : June 23rd, 2008 |
|
| Steve was very responsive to my original inquiry and the handoff to Eric P went smoothly. My script is back and I’m happy. Thanks for all your work! | |
| Marion | |
|
Resolved : June 20th, 2008 |
|
| I love the fact that you guys are like in house IT people that make you feel like you are bothering them with your “trivial” problems. Thanks! | |
| Marv | |
|
Resolved : June 18th, 2008 |
|
| FAST!!! Vroom vroom!!! | |
| Barb | |
|
Resolved : June 12th, 2008 |
|
| As usual they were great if they couldn’t configure something immediately they would call me back as soon as it was figured out (very timely) and my computer was corrected. Both Ben and Nick were able to make my remote function as if I were at Corporate. Again the help is truly appreciated. | |
| Bernadette | |
|
Resolved : June 11th, 2008 |
|
| Nick is both a gentleman and a scholar plus his idea worked even with my doubts. Thanks. | |
| Bill | |
|
Resolved : June 11th, 2008 |
|
| Dear Scott Ben Jon Brandon Carol and Shane: I personally want you to know that you are the best group of off-state (smile) techs I have ever worked with. Your support and customer service has always been the best and I would recommend you highly to anyone who asked. Thanks for all you’ve done in the past for me. | |
| Connie | |
|
Resolved : June 9th, 2008 |
|
| You called me back in 10 minutes and you fixed the problem in about 2 minutes. Very impressive! | |
| Janie | |
|
Resolved : June 9th, 2008 |
|
| You called me back in 10 minutes and you fixed the problem in about 2 minutes. Very impressive! This was part of the great Flash virus episode of June 2008. Absolutely exceptional work done all around. I was in the U.K. running a laptop with questionable security and Eric took care of it immediately. | |
| Louis | |
|
Resolved : June 2nd, 2008 |
|
| WE ALWAYS HAVE EXCELLENT SERVICE FROM CONVERGENCE! | |
| Myrna | |
|
Resolved : May 30th, 2008 |
|
| Jason was wonderful he knew exactly what to find and was very nice and professional. Just love working with him. Thank you Jason for all you do for us!! |
|
| Robin | |
|
Resolved : May 30th, 2008 |
|
| Eric always comes prepared and Convergence is doing great at keeping our system running. Thanks Dave | |
| Dave | |
|
Resolved : May 29th, 2008 |
|
| Very flexible with my work schedule and still got the job done. | |
| Paul | |
|
Resolved : May 27th, 2008 |
|
| Very nice that Chris followed up once the drivers had been installed to check if things were working ok. | |
| Mike | |
|
Resolved : May 22nd, 2008 |
|
| Andrew seems to be an expert on converting databases. He has now helped me twice. Once with creating labels and now with this latest sending of the database to a mailing agency. Give this guy a raise! |
|
| Beth | |
|
Resolved : May 22nd, 2008 |
|
| Not related to this case but Eric did a fantastic job with Integra on Tuesday. We really appreciate his digging into issues that were costing us money. | |
| Dave | |
|
Resolved : May 21st, 2008 |
|
| Awesome to have problems resolved promptly and remotely. | |
| Ken | |
|
Resolved : May 20th, 2008 |
|
| Technician was very nice and helpful The service was excellent and very fast. Thank you so much |
|
| Robin | |
|
Resolved : May 20th, 2008 |
|
| Steven saved me from my own folly. He is a lifesaver!!!!! | |
| Kimberly | |
|
Resolved : May 15th, 2008 |
|
| Chris did a great job and followed up for a week to make sure that all was well. | |
| Mike | |
|
Resolved : May 15th, 2008 |
|
| Fastest service I’ve ever received | |
| Angie | |
|
Resolved : May 15th, 2008 |
|
| We always get excellent information and service from Convergence. Wish I could call them from my home computer! | |
| Myrna | |
|
Resolved : May 9th, 2008 |
|
| I WANT TO TAKE A MINUTE TO THANK CHUCK FOR MAKING THE EFFORT TO GET ONE OF MY SET UPS WORK/( THIN COMPUTER) WORK IT MAKES THE SALES ASSOCIATE WORK A EASIER WHEN ALL COMPUTERS ARE WORKING. THANKS A MILLION. | |
| Carmen | |
|
Resolved : May 9th, 2008 |
|
| The technician was very helpful and patient with the trouble shooting and found the problem and assisted immediately. | |
| Lynn | |
|
Resolved : May 8th, 2008 |
|
| thank you for your prompt attention to my request to set up a new user for our new employee. | |
| Marylynn | |
|
Resolved : May 7th, 2008 |
|
| Eric always does an outstanding & thorough job when assisting us with our computer issues | |
| Luke | |
|
Resolved : May 6th, 2008 |
|
| Stephen was very helpful in figuring this out and getting it working as we had wanted. He even showed us a new feature that we didn’t realize was an option. All while being very nice professional and engaging. Thanks Stephen! | |
| Marion | |
|
Resolved : May 2nd, 2008 |
|
| CNWI ROCKS THE HOUSE YET AGAIN!!@#$!@##@!!! | |
| John | |
|
Resolved : May 1st, 2008 |
|
| I have received nothing but excellent service from Convergence and again the experience was the same excellent! | |
| Brent | |
|
Resolved : April 28th, 2008 |
|
| One person I love to work with is Jason he is always pleasant and so helpful. don’t ever lose him. Another person is Dennis he helped us understand the whole process of getting licenses. Neither Dennis or Jason treat anyone here badly we have some people who are not computer savvy and they have always treated them with respect. | |
| Robin | |
|
Resolved : April 25th, 2008 |
|
| Ben Best Waind. That is really his middle name. Thanks Ben for making my life so much easier around here! Connie | |
| Connie | |
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Resolved : April 23rd, 2008 |
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| Excellent service! | |
| Bill | |
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Resolved : April 23rd, 2008 |
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| Steve was speedy just like usual! | |
| Marion | |
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Resolved : April 22nd, 2008 |
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| The CNWI team is always on top of it for our hotel. Keep it up and Thank you. | |
| Gary | |
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Resolved : April 21st, 2008 |
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Aaron fixed the problem quickly. It is great to have you guys to rely upon. |
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| Marsha | |
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Resolved : April 21st, 2008 |
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| great customer support and response | |
| Drew | |
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Resolved : April 18th, 2008 |
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My request was take care of in a very timely |
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| Marylynn | |
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Resolved : April 17th, 2008 |
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| Quick and to the point – Ben was great – I’m glad he helped us with our problem | |
| Curt | |
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Resolved : April 16th , 2008 |
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| Fixed the problem in just a few minutes. | |
| Mike | |
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Resolved : April 14, 2008 |
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| THEY REALLY KNOW WHAT THEY ARE DOING | |
| Robin | |
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Resolved : April 14th, 2008 |
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| I’m a new employee – thanks Nick for your patience! | |
| Michelle | |
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Resolved : April 14th, 2008 |
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| The technician tried to complete the task while I was on the phone but was unable to. By the next morning when I came in it was completed. | |
| Juli | |
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Resolved : April 14th, 2008 |
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| YOUR GROUP IS ALWAYS THE BEST SO HELPFUL AND FAST! CAN’T THANK YOU ENOUGH!! | |
| Shelley | |
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Resolved : April 9th, 2008 |
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| Great service as usual- and I really appreciated the speedy turnaround time. | |
| Connie | |
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Resolved : April 9th, 2008 |
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| Problem resolved quickly. appreciate the courtesy of Chris. Thanks. |
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| Judy | |
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Resolved : April 8th, 2008 |
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| I appreciate all of the help that Convergence has provided to West Coast Trucking over the years. Thank you Katie | |
| Katie | |
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Resolved : April 7th, 2008 |
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| Steven did a nice job following up to make sure the problem was resolved. | |
| Andy | |
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Resolved : April 7th, 2008 |
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| Andrew was professional and very helpful. Many thanks! | |
| Gwynn | |
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Resolved : April 7th, 2008 |
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I was very impressed with the timeliness and the follow up. THANKS for GREAT service |
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| Sandy | |
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Resolved : April 4th, 2008 |
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| Jason was EXTREMELY helpful.. we called at a very inconvenient time with a last minute emergency. he stayed late in order to help us and he had a GREAT attitude… THANK YOU! |
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| Alicia | |
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Resolved : April 4th, 2008 |
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| This was a second attempt at a solution. Very pleased that we were able to solve it rather than pursue the advice of AT&T. | |
| Ryan | |
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Resolved : April 3rd, 2008 |
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| Shane is wonderful to work with. He is professional knowledgeable and nice. My whole team enjoyed dealing with him. | |
| Barbara | |
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Resolved : April 2nd, 2008 |
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| EVERYONE IS ALWAYS VERY HELPFUL WHEN WE CALL AND IN A VERY TIMELY MANNER | |
| Carol | |
If you would like to receive more information simply contact us.
What People Are Saying
- “Your service technician was very effective in resolving this matter. The documentation provided from the previous vendor, e.g. password, was incomplete. Convergence responded within minutes by logging in to the BLTG network to investigate. The technician initiated a call shortly thereafter and patiently worked with the BLTG contact to resolve the matter. He provided additional technical support to educate the user; excellent collaboration resulting in a speedy resolution.”
- Sam Ross, Berkeley Law & Technology Group