Desktop Support
Productivity is what keeps companies running efficiently.
Businesses cannot afford to have employees idle because desktop computers are failing. Surveys show that when an employee experiences computer problems they tend to involve other employees in the attempted resolution. The result is not only lost productivity of one employee, but of several employees. Convergence does two things to avoid this.
- Desktop support is critical. So, first we make sure that the desktop environment is stable by keeping software patches current, antivirus updates current, and even rebooting the computer once a week to make sure the operating system is refreshed.
- Second, if a problem does occur we make it easy for your employees to speak with someone on our help desk support team. Our ’service’ teams are dedicated experts who focus on your network. As soon as we are aware of the issue we log the problem in a ticketing system and we attempt to resolve the issue remotely using 256-bit secure remote access technology. If we can’t help your employee remotely or repair the issue remotely, we dispatch a technician to your business.
Keeping your computers running efficiently is a job we take seriously. We take the same meticulous approach towards laptop support and notebook support.
If you would like to receive more information simply contact us.
What People Are Saying
- “Your technician was wonderful on this issue. He went above and beyond the call of duty and sent me an email with specific details and tips. The upgrade went without a hitch thanks to his foresight. He is a great technician and always one of our favorites because he always gets to the bottom of the issue and is very knowledgeable.”
- Pam Jensen, Crestline Construction Company